Business Development Representative - Sales

Business Development Representative (Sales Department)

Location: Modern Genesis of Lake Norman
Department: Sales
Status: Non-Exempt

About the Role

Modern Genesis of Lake Norman is seeking an energetic and customer-focused Business Development Representative (BDR) to join our Sales Department. In this vital role, you’ll be the first point of contact for potential customers — handling inbound calls, responding to online inquiries, and following up with leads to set appointments and drive showroom traffic.

This is a great opportunity for someone who enjoys connecting with people, thrives in a fast-paced environment, and wants to build a rewarding career with one of North Carolina’s most respected automotive groups.

What You’ll Do

• Respond promptly and professionally to phone and internet sales inquiries.
• Schedule and confirm showroom appointments for the Sales Department.
• Follow up with prospective customers to maintain engagement and encourage visits.
• Accurately record customer interactions and information in CDK and CRM systems.
• Coordinate with the sales team to ensure a smooth transition from inquiry to appointment.
• Stay up to date on vehicle inventory, promotions, and financing options.
• Consistently meet or exceed individual and team goals for calls, leads, and appointments.
• Maintain a professional and friendly demeanor in all customer interactions.
• Perform additional administrative and support duties as needed.

What We’re Looking For

• High school diploma or equivalent required.
• Two or more years of customer service, sales support, or call center experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and computer skills (CRM and Microsoft Office experience a plus).
• Professional phone etiquette and customer-first mindset.
• Valid driver’s license and clean driving record.

Why You’ll Love Working with Us

At Modern Genesis of Lake Norman, part of the Modern Automotive Network, our employees are the heart of what we do. We’re proud to provide a collaborative, growth-oriented environment where your contributions make a real impact.

We offer:

• Competitive pay and performance-based bonuses
• Comprehensive benefits package (medical, dental, vision, 401(k))
• Paid time off and holidays
• Ongoing training and professional development
• Career growth opportunities across the Modern Automotive Network

This job description is not intended to be all-inclusive. Duties and responsibilities may change or be assigned as needed.