Join a leading financial services organization in Minneapolis, MN, as a Business Execution Consultant supporting Case Advisors. In this contract opportunity, you will serve as a team lead and day-to-day resource, providing guidance on complex casework, complaint research, client communications, written resolutions, procedures, and quality expectations while using Microsoft products to support day-to-day execution.
This role is well suited for an experienced financial services professional who enjoys solving complex client issues while helping others succeed. You will combine your brokerage or investment operations experience, active or readily reactivatable Series 7 registration, communication skills, and coaching abilities to support Case Advisors and promote consistent, high-quality execution across the team.
Contract Duration: 6+ months
Required Skills & Experience- Series 7 registration that is currently active or within the two-year window for reactivation
- Previous experience in financial services, brokerage, or investment-related operations
- Customer service experience
- Experience with Microsoft products
- Strong verbal and written communication skills
- Demonstrated ability to coach, mentor, and support others
Desired Skills & Experience- Strong research, analytical, and critical-thinking skills
- Ability to manage multiple priorities while meeting timeliness and quality expectations
- Ability to work effectively in a regulated, process-driven environment
- Strong attention to detail and commitment to quality
What You Will Be Doing- Serve as a team lead and day-to-day resource for Case Advisors
- Provide guidance and support on complex casework, complaint research, client communication, written resolutions, procedures, and quality expectations
- Handle escalated client calls involving complex or sensitive concerns that require additional support or expertise
- Partner closely with Case Advisors to determine appropriate next steps and navigate challenging situations
- Coach, mentor, and support team members as they work through complex client and case-related matters
- Promote consistent execution and quality across the team