Business Intelligence Analyst

Job Title: Customer Success Intelligence Analyst
Location: Moline, IL
Duration: 12 Months

Role Summary:
Analyze customer, dealer, product, and support data to identify customer challenges, test business hypotheses, and deliver actionable, evidence-based insights to improve customer experience and business decisions.

Key Responsibilities:

• Translate business questions into analytical approaches and test hypotheses using data.

• Analyze customer, dealer, product, and support data to identify trends, relationships, and customer pain points.

• Build dashboards, reports, visualizations, and clear data-driven recommendations.

• Validate data accuracy, definitions, assumptions, and findings with stakeholders.

• Manage analytical requests, communicate progress, and document repeatable workflows.

Required Skills:

• Experience in data analytics, business intelligence, and reporting.

• Strong hypothesis-driven analysis, critical thinking, and data storytelling.

• Proficiency in SQL, Python, Excel/spreadsheets, and data visualization tools.

• Experience with knowledge graphs or connected data models to identify relationships.

• Hands-on experience building AI tools, skills, and workflows using agentic coding tools such as Claude Code, OpenAI Codex, or GitHub Copilot.

• Ability to orchestrate AI tools, validate their outputs, and work with incomplete or inconsistent data.

• Strong communication, stakeholder management, and multitasking skills.

Preferred Qualifications:

• Experience in agriculture, precision agriculture, automotive, or digital products.

• Knowledge of dealer/customer support operations.

• Experience connecting customers, dealers, equipment, support cases, and product issues through knowledge graphs.

Education: Bachelor's degree or equivalent relevant experience.