Business Manager
Full Time • Charlotte, NC • Competitive Salary + Performance Bonus + Benefits
At ServiceMaster Restore, we don’t just restore properties. We help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.
We are seeking an experienced Branch Business Manager to help launch and grow our new Charlotte office. Working alongside the Operations Manager, this person will lead the administrative team, oversee financial follow-through, and establish processes that keep the branch organized and accountable. This is a hands-on leadership opportunity for someone who enjoys building a team, solving problems, and taking ownership.
What You'll Do
- Lead and develop the administrative team, including the Customer Experience Coordinator and Project Coordinator
- Establish branch workflows and ensure intake, scheduling, customer communication, and job administration run efficiently
- Drive timely invoicing, collections, and resolution of outstanding billing requirements
- Hold teams accountable for complete job files, including contracts, authorizations, approvals, and completion documents
- Monitor pending sales, unbilled work, receivables, and administrative delays, coordinating action with the responsible team members
- Oversee branch accounts payable processes, ensuring vendor invoices are accurate, properly coded, supported by purchasing documentation, and submitted promptly for approval and payment.
- Partner with the Operations Manager to resolve customer concerns, improve handoffs, and support branch performance
- Coordinate office setup, administrative hiring, onboarding, and processes that support growth
What We're Looking For
- Experience leading office administration, business operations, or branch support functions; restoration or construction experience strongly preferred
- Proven ability to supervise employees, establish processes, and manage competing priorities
- Working knowledge of invoicing, accounts receivable, job documentation, and financial reporting
- Strong leadership, organization, accountability, and problem-solving skills
- Clear, professional communication with customers, vendors, employees, and executive leadership
- Comfort using business software, spreadsheets, and project-management systems
- Ability to take initiative and build structure in a new, growing office
What We Offer
- Competitive salary with performance-based bonus
- Health, dental, and vision insurance
- 401(k), paid time off, and paid holidays
- Ongoing training and professional development
- Opportunity to help build a new branch within a nationally recognized restoration brand
Work Environment
- Primarily office-based in Charlotte, with occasional local travel
- Fast-paced restoration environment requiring flexibility, sound judgment, and timely follow-through
- Occasional after-hours coordination to support urgent customer or branch needs
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.