Business Office Clerk

Business Office Clerk

Kansas Orthopaedic Center (KOC)

Department: Business Office
Employment Type: Non-Exempt

Position Summary

Kansas Orthopaedic Center is seeking a detail-oriented Business Office Clerk to support the business office with scanning and uploading documents to the RCM, as well as patient communication while maintaining compliance with all applicable regulations.

Essential Job Functions

• Scan documents daily to upload to Google Drive for RCM Company to follow up.
• Communicate with patients using Klara messaging and phone correspondence regarding their bills, take payments on accounts.
• Create Good Faith Estimates for patients without insurance for upcoming appointments.
• Other Miscellaneous tasks as needed while developing the knowledge of billing processes and assisting with insurance denials and collections.
• Maintain punctual attendance for scheduled shifts, in-services, and departmental meetings.
• Contribute to a positive, collaborative work environment.
• Adhere to all Kansas Orthopaedic Center compliance standards, including HIPAA.

The duties listed above describe the primary functions of the job and are not intended to be an exhaustive list of responsibilities.

 Required Education & Experience

• High school diploma or GED

Preferred Experience

• Experience using Modernizing Medicine (EMA)
• Experience with Klara patient communication platform

Required Skills & Qualifications

• Ability to prioritize tasks and work independently.
• Strong verbal and written communication skills
• Effective interpersonal skills when interacting with staff, patients, and external contacts.
• Proficiency with Windows-based applications, including Microsoft Word and Excel

Additional Information

• Ability to sit and work at a computer for extended periods.
• This position requires extensive access to Protected Health Information (PHI)