Business Office Manager – Skilled Nursing Facility (Indianapolis)
A skilled nursing facility located on the south side of Indianapolis is seeking an experienced and highly organized Business Office Manager to oversee the daily financial and administrative operations of the facility. This role is essential in ensuring accurate billing, efficient office processes, and excellent customer service for residents, families, and staff.
The Business Office Manager serves as a key member of the facility leadership team and is responsible for managing accounts receivable, resident trust accounts, insurance billing, and financial recordkeeping while maintaining compliance with state and federal regulations.
Key Responsibilities
- Oversee the day-to-day operations of the business office within the facility
- Manage Medicare, Medicaid, Managed Care, and Private Pay billing processes
- Monitor and maintain accounts receivable, ensuring timely collections and follow-up
- Manage resident trust accounts and maintain accurate financial records
- Coordinate admissions financial paperwork and insurance verification
- Work closely with the admissions, clinical, and corporate teams to ensure accurate billing and reimbursement
- Prepare financial reports and maintain documentation in accordance with regulatory requirements
- Provide professional and compassionate customer service to residents and family members regarding billing and account questions
- Ensure compliance with all federal, state, and company policies related to financial operations
Qualifications
- Prior experience as a Business Office Manager or Assistant Business Office Manager in a Skilled Nursing Facility preferred
- Strong knowledge of Medicare, Medicaid, Managed Care, and long-term care billing practices
- Experience with accounts receivable management and collections
- Strong organizational, analytical, and problem-solving skills
- Excellent communication and customer service abilities
- Ability to manage multiple priorities in a fast-paced healthcare environment
- Proficiency with electronic billing systems and Microsoft Office
What They Offer
- Competitive salary based on experience
- Full benefits package including health, dental, vision, and retirement options
- Paid time off (PTO)
- Supportive leadership and team-oriented work environment
- Opportunity to make a meaningful impact supporting residents and families
This is an excellent opportunity for a motivated professional who enjoys both financial operations and building positive relationships within a healthcare environment.
Qualified candidates who are passionate about supporting high-quality long-term care are encouraged to apply.