Business Office Patient Call Coordinator

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!   We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Under general supervision, serves as an initial point of contact in appointments. Books patient appointments utilizing computer. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Works in appointments and is responsible for booking patient appointments utilizing computer system.  When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
• Adheres to scheduling protocols for multiple locations and specialties.
• Verifies insurance eligibility by using online resources, Medifax, etc.
• Screens and directs incoming calls as needed.
• Confirms in advance patient appointments.
• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
• Verifies scheduling accuracy of MyChart appointments.
• Books follow up appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Works holiday shift(s) as required by Company policy.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
  

OTHER DUTIES AND RESPONSIBILITIES

• Runs wait list report and distributes as directed.
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required:  High school diploma or GED. Experience using a PC in a Windows environment.

Preferred: Experience working in a medical setting. Experience working in customer service. Bilingual English/Spanish.

Knowledge, Skills and Abilities

• Excellent verbal and written documentation and communication skills.
• Knowledge of medical terminology.
• Excellent interpersonal and problem solve skills.
• Ability to manage competing priorities.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent customer service skills.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to work in a team environment.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.

Work Schedule: Monday - Friday 8AM - 5PM; Remote Opportunity once in person training is completed.

Work Location:  Training and orientation at our Administrative facility. Work-from-home opportunities after ~90 days.

Must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, TX.