Job Description
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Responsible for developing, updating, maintaining and testing Business Continuity Management (BCM) systems. Must be able to interpret requirements in relation to various systems, process and procedures. Maintain elevated privileges to administer software privileges and rights according to policy while limiting unnecessary risk. The Business and Operational Resilience (BOR) System Administrator will establish and implement best practices and innovative solutions to ensure appropriate systems automation and compliance guidelines. The BOR Systems Administrator will work closely with appropriate personnel and third parties to determine action steps and develop processes to meet business objectives and compliance and mitigation goals/timelines. This position provides detailed documentation, implementation plans, and strategies to ensure system adoption for monitoring and management reporting. A specialty skill position that is often exposed to sensitive and confidential information and contentious situations.JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
- Familiar with the operation of insurance or financial services products, services and systems.
- Perform day-to-day administration, configuration and troubleshooting of the BCM tool suite
- Provide technical and functional support to users of BCM tool suite
- Support BOR team as well as enterprise planning community in presenting solutions to meet stakeholder requirements
- Design/improve BCM tool suite Dashboards and Reports to meet end-user requirement
- Create BCM tool suite flows to automate business processes and improve data quality within the environment
- Collaborate with team on providing everyday end-user support
- Log and track identified system problems through resolution
- Work in an agile and dynamic environment to facilitate timely responses to changing project requirements.
- Performs, upgrades and completes system maintenance
- Prioritize developing skills related to the BCM tool suite administration
- Optimize workflows within BCM tool suite as it relates to plan sign offs, annual compliance, testing and response activities
- Support other technology-enabled initiatives across the customer team
May perform additional duties as assigned.
In addition to the CNA contracted solutions, maintains contact with vendors and suppliers of business continuity management tools
Reporting Relationship
Typically Director or above
Skills, Knowledge & Abilities
- Five (5) years Business Continuity Management plan tool experience preferred but not required
- Strong BCM tool user, administrative, configuration, dashboard and reporting skills
- Understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs)
- Experience in building custom reports and thinking analytical about what needs to be measured
- Familiarity with reviewing and understanding data used to build dashboards and reports
- Excellent critical thinking skills; able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
- Project management and task organization skill
- Excellence in providing end user support
- Clear communicator with excellent written, verbal, and listening skill
- Proven ability to work cross-functionally to understand business requirements and translate them to effective use of application
- Confidence in advocating for best practice
- High degree of resiliency and accountability
Education & Experience
- Bachelor's Degree in Business, Computer Science, or related discipline, or equivalent work experience
- Typically a minimum of 7 years relevant experience with at least 5 years in system development and support
- Previous system administrator experience with BCM planning tools required
LI-Remote
LI-DM1
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois,Maryland, Massachusetts, New York and Washington,the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact
leaveadministration@cna.com
Numbers & Facts
| Location | Chicago, Illinois |
| Industry | Other/Not Classified |
| Salary | $72,000–$141,000 Per Year |
| Company Size | 100 to 499 employees |
| Year Founded | 1940 |
| Website | https://www.cna.org/ |
About Company
CNA's approach to research is a modern iteration of the Newtonian principle that complex, dynamic processes are best understood through direct observation of events and people.
That was the methodology CNA analysts first applied in the 1940s when they pioneered the field of operations research by helping the Navy address the German U-boat threat. Not content to study the problem from afar, this small group of MIT scientists insisted on deploying with Navy forces in order to observe operations and collect the data needed for meaningful analyses. Their groundbreaking work, and the anti-submarine warfare equations it produced, set a standard for operations research methods that CNA has maintained for 75 years.
Today, with more than 500 professionals at our headquarters and 50 researchers in the field, CNA still takes a multi-disciplinary, real-world approach to our work. On-site analysts carefully observe all aspects of a process—people, decisions, actions, consequences—and then collaborate with a headquarters-based research team to assess data and arrive at findings.
CNA's objective, empirical research and analysis helps decision makers develop sound policies, make better-informed decisions, and manage programs more effectively. Our work, which in its early decades focused solely on defense-related matters, has grown to include investigation and analysis of a broad range of national security, defense, and public interest issues including education, homeland security and air traffic management. Through our Center for Naval Analyses and Institute for Public Research, we provide public-sector organizations with the tools they need to tackle the complex challenges of making government more efficient and keeping our country safe and strong.
Skills
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