The Business Operations Analyst will work closely with various DDMA functional areas and the Operations & Organizational Planning Team to understand departmental goals, propose solutions, and implement changes.
Primarily responsible for evaluating and documenting existing and evolving business & operational processes across all functional areas; and recommending viable actions to achieve current/future initiatives as well as support ongoing optimization efforts of business & operational processes.
You will serve as a key subject matter and process expert, lead cross functional initiatives, and continually partner with internal stakeholders and external partners to ensure seamless program operations and a positive stakeholder experience.
PRIMARY JOB RESPONSIBILITIES:
- Develop & maintain a deep focus and documented understanding of process inputs/outputs and user experience, in alignment with systems functionality and data flow.
- Develop a scalable portfolio of standard business requirements documentation and workflow diagrams.
- Evaluation of business & operational processes and systems to identify areas for improvement, optimization, and automation.
- Elicits business requirements using interviews, documentation analysis, requirements, and/or workshops. Manage & lead stakeholder engagements to understand user needs and translate them into detailed functional requirements.
- Lead efforts to gather requirements for multiple initiatives simultaneously.
- Build, grow & deepen viable collaborative relationships across all levels of designated business units, while aligning with the core Operations & Organizational Planning team as well as other stakeholders.
- Involvement in Organizational Change Management and transformation projects and help stakeholders adapt to new processes, systems, or organizational changes resulting from project.
- As appropriate, effectively communicates insights and plans to cross-functional team members and management within business units as well as Operational and/or Technology stakeholders.
- Promotes a culture of continuous improvement of quality, efficiency, scalability and user experience by identifying opportunities for evolving & enhancing processes, systems, policies & other program attributes.
- Assist with the creation of reports, dashboards, and visualizations to help others understand business performance.
- As required, engage in the development and execution of testing plans, training & communication materials, process documentation requirements and triage of issues.
- Lead and/or contribute to strategic cross functional initiatives related to operational excellence, program scalability, and user experience enhancements.
JOB QUALIFICATIONS:
Required:
- BA/BS in Business, Information Technology, Healthcare, or related field.
- 2 – 4 years of demonstrated experience in Stakeholder Engagement, Process or Business Analysis.
- Experience with defining & mapping various business processes and protocols.
- Ability to effectively communicate and influence key stakeholders, at all levels, to support proposed strategies, process improvements and operational decisions.
- Initiative-taker with a natural ability to balance priorities and work in aa evolving fast growth environment.
- Ability to deliver effective solutions that provide tangible benefits within short timeframes.
- Excellent interpersonal, communication, time management, and organizational skills.
- Adept at evaluating problems accurately and displaying sound judgment, including measured risks and timely escalation.
Preferred:
- Experience in working in the Insurance or Healthcare industries.
- Experience in Process Documentation, Business Analysis and/or Requirements gathering.
PHYSICAL DEMANDS:
- Incumbent must be able to communicate effectively.
- Ability to work remotely and in a professional office setting.
- Ability to operate personal computers and related technologies.
The target hiring range for this role is $92,395 - $108,700 (Annually). The starting base salary will be determined based on skills, experience, and other job-related factors. In addition, our total rewards package includes medical, dental, and vision plans; generous time off including PTO, short and long-term disability insurance and a competitive 401(k) savings match including financial planning workshops. See our Careers Page for more information.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.
In accordance with Delta Dental of Massachusetts’ Compliance Plan, all employees must conduct Delta Dental of Massachusetts business and activities in accordance with applicable laws, regulations, professional standards, and ethical standards and report potential compliance or ethical issues to Delta Dental of Massachusetts’ designated Compliance Officer.
Delta Dental of Massachusetts’ Affirmative Action Program affirms our commitment to make reasonable accommodations for known physical or mental limitations of otherwise qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business and activities. Please see Human Resources for additional information regarding this program.