Business Operations and Growth Manager - SaaS B2B Sales PT hybrid

Intelifi, Inc. — Beverly Hills, CA
20–25 Hours/Week | 3–4 Days/Week | Hybrid
Base Compensation + Performance Incentives

Intelifi is an established employment background screening and technology company serving businesses nationwide. We are looking for a highly organized, proactive Operations Manager to work directly with our CEO and take ownership of the day-to-day operations of our growing company.

We are looking for someone who knows how to organize people, improve processes, solve problems and make sure things get done — without requiring constant direction.

This is a hands-on management position with meaningful responsibility and direct access to company leadership.

What You’ll Own

As Operations Manager, you’ll become a key point person for the day-to-day operation of the company, allowing the CEO to remain focused on growth, strategy, sales and larger initiatives.

Your responsibilities will include:

        Overseeing daily company and office operations
        Managing employee accountability, productivity and follow-through
        Coordinating workflows across operations, customer service, sales and management
        Monitoring customer service, turnaround times and escalated issues
        Making sure projects and management initiatives actually get completed
        Identifying bottlenecks and implementing practical solutions
        Creating and improving processes, procedures and SOPs
        Helping onboard, train and manage employees
        Tracking operational KPIs and providing concise reporting to the CEO
        Improving how the company uses technology, software and automation
        Coordinating vendors and outside service providers
        Supporting quality-control and compliance procedures
        Identifying opportunities to improve efficiency and control costs
        Handling day-to-day problems independently and knowing when something requires CEO involvement
        Helping build a culture of accountability, organization and excellent customer service

Who We’re Looking For

The right person is:

        Highly organized and detail-oriented
        Proactive and naturally takes ownership
        A strong communicator and people manager
        Comfortable holding employees accountable
        Able to manage multiple priorities at once
        Process-oriented and good at creating structure
        Tech-savvy and comfortable learning new systems
        Good at spotting inefficiencies and fixing them
        Professional with employees, clients and vendors
        Comfortable working directly with a CEO
        Able to make decisions and work independently without being micromanaged

Experience in operations, staffing, recruiting, background screening, SaaS, HR, B2B services or another process-driven business is a plus.

Schedule & Location

20–25 hours per week
Approximately 3–4 days per week
Hybrid — Beverly Hills, California

This is not a fully remote position. Regular in-office presence is an important part of the role, and candidates should live within reasonable commuting distance of Beverly Hills.

There is flexibility in structuring the specific days and hours around the right candidate.

Compensation

Competitive Base Compensation + Performance Incentives

We want this person to participate in the success they help create.

In addition to base compensation, the position can include meaningful performance-based compensation tied to measurable results such as company growth, operational improvements, efficiency, customer retention and other agreed-upon objectives.

There may also be opportunities to earn additional compensation for contributing directly to new business or revenue growth.

About Intelifi

Intelifi provides employment background screening solutions and technology to businesses throughout the United States.

For more than 20 years, we have helped employers manage background checks, verifications, drug testing and other employment screening requirements through a combination of proprietary technology and responsive, hands-on customer support.

We’re an established company with an entrepreneurial environment where good ideas can be implemented quickly and individual contributions have a visible impact.

Apply

Please submit your resume along with a brief introduction describing your operations experience and why you believe you’d be a strong fit for this position.

We’re especially interested in hearing about situations where you’ve taken ownership of an operation, improved a process, managed a team or solved a recurring business problem.

Local candidates only.

Flexible work from home options available.