Business Operations & Program Management Support Analyst – L5

PD04: Business Operations & Program Management Support Analyst – Expert 

Description: As the lead for business operations, this principal expert manages the entire contractor support portfolio for a major government program office or directorate. This role involves providing strategic-level recommendations directly to government leadership, spearheading special projects to improve organizational effectiveness, and ensuring all operational activities align with the agency's mission. This individual acts as the primary strategic interface between the contractor team and senior government leaders. 

Duties May Include: 

• Providing strategic leadership and direction for the entire contractor support team, overseeing administration, personnel coordination, and enterprise-level logistics. 
• Leading high-visibility special projects on behalf of the government office, such as business process re-engineering, organizational stand-ups, strategic planning efforts, and process improvement initiatives. 
• Leading the contractor team in supporting the government's operational budget and resource planning by providing advanced data analysis, what-if scenarios, and funding recommendations. 
• Managing the flow of critical information for the contractor team to and from senior government leadership, ensuring clear, concise communication and rapid response on all matters. 
• Preparing and refining background materials, talking points, and strategic summaries to support senior leadership engagements with Congress, OMB, and other external stakeholders. 

Required Skills: 

• A minimum of 12 years of progressive experience providing business operations or program management support. 
• A Bachelor's degree in Business, Public Administration, or a related field. 
• Demonstrated experience and provides strategic-level expertise and support to a large, complex DoW or IC organization. 
• Demonstrated experience with resource planning, and portfolio management. 

Desired Skills: 

• Master's degree in Business Administration (MBA) or a related field. 
• Experience leading a Program-level process improvement initiative from conception to completion. 
• Expert-level understanding of agency-specific (e.g., NGA) policies, procedures, and organizational dynamics.