Business Ops Manager

Job Description

Business Ops Manager

| Ho Chin Minh, H Chí Minh, thành ph [Sài Gòn]Hanoi, Hà Ni, th ô

Job Summary

Must have:

• Background: Degree in Engineering, Computer Science, Information Systems, Data Science or similar technical field.
• Experience: 4-7 years in process improvement, automation, data analytics or business transformation. HR experience is a plus, not a requirement.
• Process skills: Proven track record of reviewing and redesigning business processes and delivering measurable efficiency gains.
• Business analysis: Experience gathering business needs, analysing requirements, and translating them into practical solutions.
• Build skills: Strong SQL and advanced Excel / Power Query; at least one of Python or an RPA / workflow tool (Power Automate, UiPath or similar); dashboarding in Power BI, Tableau or equivalent.
• Data skills: Able to take messy operational data and turn it into structured, reliable trackers and tools that non-technical teams actually use.
• Working style: Hands-on builder, clear communicator with non-technical users, strong ownership and attention to detail. Professional English; Vietnamese preferred.

Nice to have:

• Experience with HRIS / ATS platforms (e.g. Workday, SuccessFactors, SmartRecruiters).
• Lean Six Sigma or process-improvement certification.
• Experience applying AI / LLM tools to operational processes.

Key Responsibilities

This hands-on role reviews and simplifies People & Culture (P&C) processes, builds automation tools, and turns P&C data into management insights.

An engineering or technical background is essential, with the ability to understand data, build tools, and work effectively with a non-technical P&C team

Skill Requirements

3. Candidate profile

3.1 Must-have

• Background: Degree in Engineering, Computer Science, Information Systems, Data Science or similar technical field.
• Experience: 4-7 years in process improvement, automation, data analytics or business transformation. HR experience is a plus, not a requirement.
• Process skills: Proven track record of reviewing and redesigning business processes and delivering measurable efficiency gains.
• Business analysis: Experience gathering business needs, analysing requirements, and translating them into practical solutions.
• Build skills: Strong SQL and advanced Excel / Power Query; at least one of Python or an RPA / workflow tool (Power Automate, UiPath or similar); dashboarding in Power BI, Tableau or equivalent.
• Data skills: Able to take messy operational data and turn it into structured, reliable trackers and tools that non-technical teams actually use.
• Working style: Hands-on builder, clear communicator with non-technical users, strong ownership and attention to detail. Professional English; Vietnamese preferred.

Other Requirements

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.