Business Process Analyst III (Salesforce)

About The Role::

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

 

We're looking for a talented Business Process Analyst III to join ARC. In this role you will serve as the primary business analyst and day-to-day business capability lead for assigned Salesforce capabilities and supporting business processes. You will perform business analysis, business process improvement, and product ownership responsibilities to optimize business operations and deliver scalable technology solutions that improve customer experience, operational efficiency, productivity, and quality.  You will work closely with business stakeholders and technical teams to analyze business processes, identify opportunities for improvement, and translate business needs into effective technology solutions.  While Salesforce serves as the primary platform supporting assigned business capabilities, consider interactions with other enterprise systems and applications to ensure solutions align with broader business processes and organizational objectives.  You will serve as the primary liaison between business stakeholders and the delivery team, leading discovery efforts, documenting business and functional requirements, maintaining the product backlog, supporting agile delivery, coordinating user acceptance testing, and validating completed functionality.  You will partner with stakeholders throughout the solution lifecycle to ensure delivered capabilities align with business objectives and deliver measurable value.  You will  leverage Salesforce platform knowledge and perform configuration and administration activities, when appropriate, to support the timely delivery of business solutions.

What You'll Get to Do::

1. Partner with business stakeholders to analyze business processes, gather requirements, and translate business needs into scalable technology solutions. Document business requirements, user stories, process flows, and acceptance criteria to support successful solution delivery.
2. Identify opportunities to improve ARC business processes, customer experience, productivity, and quality within assigned business capabilities. Apply continuous improvement principles and data analysis to recommend process and technology enhancements.
3. Manage the product backlog for assigned Salesforce capabilities, partnering with stakeholders to prioritize work and support Agile delivery. Organize and participate in solution validation, user acceptance testing, and demonstrations to ensure delivered functionality meets business needs.
4. Build collaborative relationships with business stakeholders and serve as the primary liaison between business teams and technical resources. Facilitate discovery sessions, communicate solution recommendations, and support business readiness throughout the delivery lifecycle.
5. Ensure future state requirements are aligned with ARC’s Key Business Objectives (KBOs), Salesforce best practices, business process re-engineering principles and customer experience best practices.
6. Collaborate with developers, architects, UX designers, and QA to support solution design, testing, implementation, and adoption.

You'll Bring These Qualifications::

• Bachelor’s Degree in Business Administration, Industrial Engineering, Operations Management or similar discipline
• 4+ years’ experience in similar role
• The ability to use qualitative and quantitative data in making fact-based decisions
• Must be able to extract objective information from large amounts of ambiguous information
• Must be able to negotiate for SME resources and manage projects with limited authority over SMEs
• Strong verbal and written communication are key in conveying findings, recommendations and project results
• Strong skills interviewing SMEs, facilitating workshops and surveying internal and external customers
• Strong knowledge of Salesforce functionality
• Ability to write clear and effective business and system (Salesforce) requirements and user stories

What We Can Offer You::

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex. WorkFlex is ARC’s hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We’ve designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. Please click here to review our benefits on our company website. 
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply