Business Process Consultant

Job Title: Business Process Consultant for CSM

• 7+ years of business process consulting, functional consulting, business analysis, or comparable enterprise transformation experience.
• 5+ years of hands-on functional experience designing SNow solutions.
• Significant experience implementing or designing SNow Customer Service Management (CSM).
• Demonstrated experience with or strong functional knowledge of SNow Technology Provider Service Management (TPSM).
• Demonstrated experience designing customer/client onboarding processes using SNow CSM/TPSM or comparable SNow workflow capabilities.
• Understanding of how CSM/TPSM interacts with ITSM, CMDB/CSDM, ITOM, integrations, and the broader SNow platform.
• Experience translating business requirements into SNow functional designs and implementation-ready user stories.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)