Business Process Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Business Process Consultant partners with business and operational leaders to improve efficiency, quality, customer experience, and business performance across Optum Financial.

This role leads process improvement and transformation initiatives, facilitates end-to-end process redesign, and helps business partners identify and implement opportunities to simplify operations, reduce costs, improve controls, and increase scalability. The consultant applies Lean Six Sigma, process engineering, and data-driven problem-solving techniques to deliver measurable business value and sustainable operational improvements.

Preferred Work Arrangement: In-office at the Eden Prairie, MN location. Remote candidates outside the area may also be considered. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Process Improvement & Transformation

• Lead business process improvement initiatives that drive measurable business value, operational efficiency, and customer experience improvements

• Manage multiple concurrent projects and improvement efforts

• Identify root causes, evaluate opportunities, and implement sustainable solutions

• Develop business cases, project plans, and value realization strategies

• Measure and communicate business outcomes and project results

• Process Engineering

• Facilitate process discovery, documentation, and process redesign activities

• Create and maintain process maps, procedures, controls, and operational metrics

• Evaluate workflows and identify opportunities to reduce waste, improve quality, and increase scalability

• Support process standardization and operational maturity across the organization

• Business Enablement & Governance

• Support enterprise process documentation standards and improvement frameworks

• Provide guidance, coaching, and training on continuous improvement methodologies and tools

• Partner with stakeholders across Operations, Product, Technology, Finance, and Risk Management to drive results

• Prepare executive-level updates, reporting, and recommendations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in process improvement, business consulting, operations, or process engineering
• Experience leading cross-functional initiatives and managing complex projects
• Solid knowledge of Lean, Six Sigma, root cause analysis, and process mapping methodologies
• Demonstrated analytical, facilitation, and stakeholder management skills
• Proven ability to translate data and business challenges into actionable solutions

Preferred Qualifications:

• Lean Six Sigma Green Belt or Black Belt certification
• Experience in healthcare, financial services, banking, or regulated operations
• Experience with business transformation, process governance, automation, or operational modernization initiatives

Success Measures

• Delivery of measurable business value through process improvement initiatives
• Increased process efficiency, quality, and operational effectiveness
• Adoption of standardized processes and documentation practices
• Effective coaching and enablement of business partners
• Sustainable improvements that support business growth and scalability
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.