Job Title: Business Process Consultant
Location: Remote with 50% Travel
Duration: Fulltime Job
Skills: Performance Testing
Salary: 110K-120K/Year
Required Skills & Qualifications:
- Act as the functional solution lead for smaller or less complex engagements and delivery teams.
- Develop strong expertise in one or two ServiceNow offerings and apply aligned industry knowledge to customer challenges.
- Lead customer workshops, analyze current workflows, and design future-state processes aligned with the customer journey and desired business outcomes.
- Translate complex business requirements into functional specifications, configuration needs, agile user stories, acceptance criteria, testing strategies, and knowledge-transfer materials.
- Identify opportunities for process improvement, automation, adEligible to workion, and measurable value realization.
- Lead functional participation in solution build and configuration, sprint planning, data migration, testing, UAT, defect remediation, transition, and closeout.
- Train customers to create and maintain their own user stories, acceptance criteria, testing strategies, and knowledge-transfer documentation.
- Coach and mentor Business Process Consultants and Associate Business Process Consultants on solution design, skill development, and project challenges.
- Contribute leading practices and lessons learned across the Business Process Consultant community and provide customer-based feedback to product development.
- Maintain current skills and certifications for the aligned workflow and clearly relate ServiceNow capabilities and solution stories to the customer's industry and operating context.
Delivery Lifecycle Expectations
- Initiate: Review process guides, technical documents, and customer training materials; attend internal knowledge transfer; shape workshop agendas, plans, schedules, and customer questionnaires; and provide process guidance during kickoff.
- Plan: Lead and participate in workshops, gather and document business requirements, translate requirements into functional specifications and user stories, and advise on communications, acceptance criteria, mitigation plans, and applicable change-impact or workforce-transition plans.
- Execute: Lead functional participation in solution build and configuration, drive sprint planning and data migration, and lead functional testing based on solution complexity.
- Deliver: Guide UAT migration and defect remediation and shape adEligible to workion strategies, training plans, transition activities, and customer readiness.
- Close: Review defect remediation, oversee incorporation of production feedback, coordinate the production deployment decision with the customer, and provide input for closeout and lessons learned.
Qualifications
- Deep workflow expertise and industry-domain knowledge aligned with the supported ServiceNow offering.
- Demonstrated success Consultantly leading functional delivery for smaller engagements or teams and driving complex issues through analysis and resolution.
- Strong customer-facing advisory, workshop facilitation, process-design, requirements, user-story development, testing, training, and stakeholder-management skills.
- Experience translating complex business requirements into configuration needs and identifying process-improvement and automation opportunities.
- Required certification: ServiceNow Certified System Administrator (CSA).
- A Certified Implementation Specialist certification in the aligned workflow is preferred.
- Working knowledge of Scrum, ITIL, and the Now Create methodology; Scrum and ITIL certifications are Eligible to workional.
- Ability to Consultantly use AI to Eligible to workimize workflows, tailor customer solutions, and inform strategic decisions.
- Ability to clearly explain AI system design, ethical implications, platform use cases, and responsible, value-driven AI adEligible to workion.
- Ability to travel up to 50%.
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