Business Process Specialist

Business Process Specialist

Salary

$60,000.00 - $70,000.00 Annually

Location

0113 - OEO

Job Type

Full-time

Job Number

10852-HR

Department

0113 - Mayors Office of Equal Opportunity

Division

011302 - Mayos Office of Equal Opportunity (OEO)

Opening Date

07/28/2026

Closing Date

8/24/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

Business Process Specialist

The Business Process Specialistisresponsible forassistingthe Director of theMayor'sOffice of Equal Opportunity (OEO) in planning, coordinating, and administering the activities of OEO relating to MBE, FBE, & CSBcontractparticipation.This includesbusiness enterprise development,contract compliance, andassistingwith the negotiation, implementation, monitoring, and evaluationof Community Benefit Agreements.?

Examples of Duties

Under direction, assists and contributes to all phases of data analysis, data management, and requisite documentation and reporting. Assists with business process and workflow analysis. Prepares and completes process improvement activities and reports. Collects and analyzes data to identify root cause of problems. Participates with Working with multiple departments to ensure measures of success. Identifies issues regarding service and timelines. Reviews performance metric for programs. Researches standardization and streamlining of processes and best practices. Prepares process recommendations in formats such as presentations, process maps, and templates. Assesses processes and associated documentation including process flows/modeling, procedural guides, templates, diagrams, and charts. Assists in preparation for system deployments including pre-requisite process and policy changes, data preparation, and user training. Compiles data to understand how trends and/or projections will affect future business needs. Assists with the preparation of cost and benefit analyses. Supports business office personnel and program/financial managers with the review and evaluation of end-to-end business processes/systems as well as in the development of associated process improvement recommendations. Develops ad-hoc reports and analyses in response to business unit requests. Performs other job-related duties as required.

Minimum Qualifications

A High School Diploma or GED is required. A Bachelors Degree in Business/Public Administration, Operations Research and Supply Chain Management, or related field from an accredited four-year college or university is required. The equivalent of two years of full time paid experience or one year of educational internships in one or more of the following is required: Business Analytics (Data Mining, Qualitative and Quantitative Statistical Analysis, Data Forecasting, and Predictive Analysis) and Business Process Mapping and Redesign. (Substitutions: Two years of experience may substitute for each year of college education lacking. Graduate school education may substitute for experience on a year for year basis.) A valid State of Ohio Identification is required. Must have documented experience with project management methodologies, process improvement tools (e.g., Lean, Six Sigma), or statistics as well as experience in the implementation of business process mapping, charting software, and organizing Information Technology initiatives.

Supplemental Information

Additional Responsibilities:

• Assists with MBE/FBE/CSB certification, bid evaluation, compliance/monitoring, and closeout. Ensures project site reports are complete on a periodic basis to assure continued compliance with contractor commitments made in connection with the Program.
• Makes recommendations to the Director using department as to sufficiency of apparent successful bidders compliance with the Program. In event of non-compliance with contractor commitments made under the Program, recommends sanctions as prescribed by the Citys Equal Employment Ordinances. Performs other related duties as required.

Experience with the CBA (Community Benefits Agreement) inclusive process:

• Effectively negotiate benefits for the community with developers and other stakeholders (including, but not limited to, affordable housing, living wage requirements, project space, and local targeted hiring)

• Build local partnerships to benefit project outcomes and support public/community engagement and transparency on projects

• Communicate the goals of the CBA Agreement with designated City Team Members on a consistent basis

• Effectively monitor projects and report progression

• Enforce contractor reporting requirements and data collection

• Compile internal/external data for reporting

• Support contractors in complying with agreement terms

• Provide creative solutions to challenges

• Demonstrate inclusive leadership and enforce accountability throughout the duration of each project

• Provide excellent verbal and written customer service coupled with consistent follow up and follow-through

Preferred Qualifications:

A Degree in Business, Real Estate, Construction Management, or related field is required. Experience with Microsoft Office (Outlook, Word, Excel, PowerPoint) and the ability to learn and work between various software programs. Must have excellent written and spoken skills. Prior knowledge and/or experience in the construction industry in any capacity is preferred but not required.

https://www.clevelandohio.gov/city-hall/departments/human-resources/total-rewards

The Citys guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

The City of Cleveland makes available a variety of benefit options depending upon your employment status and any applicable union membership. In general, benefit options include comprehensive medical, dental, vision, prescription medical and life insurance. Specific information regarding benefit eligibility will be discussed and reviewed at the time of hire.

01

Do you have experience and able to provide supporting documentation of work in a comparable field such as Quality Assurance, Contract Compliance, Business Management, Accounting, Statistics, Real Estate, Construction Management, or other related industries?

• Yes
• No

02

Have you worked on a construction project in any capacity?

• Yes
• No

03

Are you able to provide supporting information regarding work experience with Community Benefits Agreements or other community improvement or development activities?

• Yes
• No

04

Do you have experience with contract agreements, specifically with compliance management (i.e. ensuring that the terms of a contract are followed by both parties)?

• Yes
• No

Required Question

Employer City of Cleveland

Address 601 Lakeside Avenue

Cleveland, Ohio, 44114

Phone 216-664-2493