Business Professional - Technical Writer

Title:                Quality Control Investigation Writer
Location:         High Point, NC, 27265
Duration:        0–12+ Months
Pay Rate:        $20.00 - $36.00/Hour on W2
Schedule:       1^st shift

Position Summary
The Quality Control (QC) Investigation Writer is responsible for leading, authoring, and coordinating laboratory investigations within the Quality Control department in support of GMP-regulated pharmaceutical manufacturing operations.
This role serves as a subject matter expert in the investigation process and is responsible for ensuring laboratory investigations are scientifically sound, thoroughly documented, compliant with regulatory requirements, and completed within established timelines.
The QC Investigation Writer partners closely with QC analysts, laboratory management, Quality Assurance, Microbiology, Manufacturing, and other cross-functional teams to investigate atypical laboratory events, identify root causes, assess product impact, and develop effective corrective and preventive actions.
The position requires extensive experience with laboratory investigations including Out-of-Specification (OOS), Out-of-Trend (OOT), Environmental Monitoring (EM), and laboratory deviation investigations in an FDA-regulated GMP environment.

Essential Duties and Responsibilities
Lead and author Quality Control laboratory investigations related to:
Out-of-Specification (OOS) results
Out-of-Trend (OOT) results
Environmental Monitoring (EM) excursions
Laboratory deviations
Atypical laboratory events
Invalid assay and microbiological test results
Data integrity and documentation discrepancies
Collect, review, and analyze laboratory data, test methods, chromatograms, worksheets, instrument records, environmental monitoring data, and supporting documentation to determine probable root cause and product impact.
Facilitate investigation meetings with laboratory personnel and cross-functional stakeholders to gather facts, evaluate evidence, and develop scientifically justified conclusions.
Perform and document root cause analyses using established investigation tools and methodologies.
Prepare clear, concise, and comprehensive investigation reports that meet internal procedures, FDA expectations, and current GMP requirements.
Develop scientifically justified impact assessments to determine potential effects on product quality, patient safety, regulatory compliance, and laboratory operations.
Author and support associated quality records including:
Deviations
Corrective and Preventive Actions (CAPAs)
Change Controls
Ensure investigations include appropriate corrective actions, preventive actions, effectiveness measures, and follow-up activities where required.
Review investigation records for completeness, technical accuracy, regulatory compliance, and adherence to established timelines.
Support Quality Assurance during investigation reviews and approvals.
Participate in regulatory inspections, internal audits, and customer audits by providing investigation documentation and supporting responses to investigator inquiries.
Identify recurring laboratory issues and recommend process improvements to reduce repeat events and improve laboratory compliance.
 
Qualifications
Education
- Bachelor's degree in Chemistry, Microbiology, Biology, Biochemistry, Pharmaceutical Sciences, or a related scientific discipline required.
 
Required Experience

• Minimum 2 years of experience in a GMP-regulated pharmaceutical, biotechnology, or biologics environment.
• Minimum 1 years of direct experience authoring and leading laboratory investigations within a Quality Control department (preferred)
• Demonstrated experience writing:
• OOS investigations
• OOT investigations
• Environmental Monitoring (EM) investigations
• Laboratory deviations
• CAPAs
• Change Controls
• Strong working knowledge of FDA regulations, cGMP requirements, and industry guidance related to laboratory investigations.
• Experience conducting scientific evaluations and root cause analyses for laboratory events.
• Experience reviewing analytical chemistry and/or microbiological testing data.

 
Preferred Experience

• Experience using electronic Quality Management Systems such as TrackWise.
• Familiarity with FDA Guidance for Industry: Investigating Out-of-Specification (OOS) Test Results for Pharmaceutical Production and Current Good Manufacturing Practice regulations.

 
Knowledge, Skills, and Abilities

• Advanced technical writing and documentation skills.
• Strong understanding of laboratory operations, analytical testing, microbiological testing, and GMP documentation practices.
• Ability to critically evaluate complex laboratory data and identify scientifically defensible conclusions.
• Strong knowledge of investigation methodologies, root cause analysis tools, and quality risk management principles.
• Ability to communicate effectively with laboratory personnel, Quality Assurance, Manufacturing, and senior leadership.
• Excellent organizational skills with the ability to manage multiple investigations simultaneously.
• Strong attention to detail and commitment to data integrity and regulatory compliance.

 
Employee Benefits:
At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
Four options of medical Insurance
Dental and Vision Insurance
401k Contributions
Critical Illness Insurance
Voluntary Permanent Life Insurance
Accident Insurance
Other Employee Perks

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.