Business Relationship Manager - CMI

Role: Business Relationship Manager - CMI

Location: Bay Area - CA

Role Overview

We are seeking an exceptionally strong Business Relationship Manager (BRM) to own and grow strategic client relationships through consultative selling, AI-led value creation, and CXO-level engagement.

This role sits at the intersection of business strategy, technology advisory, and revenue growth, acting as a trusted advisor to senior client stakeholders while driving measurable business outcomes and portfolio expansion.

Key Responsibilities

1. CXO Relationship Ownership

Build and own deep relationships with CXO and senior stakeholders

Drive executive-level conversations on:

Business transformation

AI/GenAI opportunities

Operating model evolution

Position as a trusted advisor, not a transactional vendor

2. Consultative Selling & Deal Shaping

Lead consultative selling engagements, identifying latent client needs

Translate business challenges into:

Technology-led solutions

AI-enabled transformation programs

Shape and drive large, complex deal cycles end-to-end

Leverage structured frameworks to drive high-value opportunity conversion

3. AI-led Value Creation

Bring AI-first thinking into every client conversation:

Productivity transformation

Automation opportunities

Digital/AI-led business models

Co-create AI-backed business cases and value propositions

Partner with delivery, AI, and COE teams to convert ideas into execution

4. Account Growth & Revenue Expansion

Own revenue growth, pipeline, and account expansion strategy

New business development

Cross-sell / upsell opportunities

Contract renewals and extensions

Maintain strong win rates through proactive pipeline creation and deal management

5. Strategic Partnership Development

Act as the single point of orchestration across:

Sales Delivery Transformation teams

Align internal capabilities to client priorities

Drive long-term strategic partnership positioning vs. vendor role

6. Executive Communication & Storytelling

Develop boardroom-ready narratives: Business value articulation, Transformation roadmaps

Outcome-driven proposals. Drive impactful executive reviews, QBRs, and steering engagements

7. Governance & Client Satisfaction

Ensure high levels of: Client satisfaction, Engagement health, Delivery alignment

Manage escalations proactively and ensure rapid resolution with business context

Maintain continuous feedback loops and improvement actions

Required Qualifications

7-12 years of experience in: Client management / BRM / Account leadership roles

Proven track record in:

CXO engagement and relationship management

Consultative selling and deal closure

Strong understanding of: Enterprise technology (Cloud, Data, AI/GenAI)

Preferred Qualifications

Experience in:

Google Cloud / Hyperscaler ecosystems

AI-led transformation programs

Strong executive presence and boardroom communication capabilities

Ability to operate in: Global, multi-geo, high-stakes environments

Salary Range: $172,300 - $203,000 a year

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