Business Relationship Manager II (BRM II) This role serves as a strategic liaison between the City of Tucson's Information Technology Department and partner departments, aligning technology solutions with business needs and objectives.Responsibilities Establish and maintain strong relationships with partner departments, including senior leadership and key stakeholders.Act as the primary point of contact for partner departments for IT services beyond primary service owners.Participate in IT governance processes, representing partner department needs.Collaborate with internal ITD team members to develop enterprise‑enabled strategies and initiatives aligned with business objectives.Stay informed about industry trends, emerging technologies, and best practices related to IT business relationship management.Identify opportunities for IT process improvements, innovation, and digital transformation.Initiate ideation with partners to transition projects into pipeline.Facilitate communication channels between IT Department and partner departments to resolve issues and provide updates.Develop and provide formal training; coordinate and support training for designated staff.Perform all other duties and tasks as assigned.Minimum Qualifications Bachelor's degree.Five years of relevant experience, or an equivalent combination of education and experience.Preferred Qualifications Five years of experience as a Business Relationship Manager or in a related role.MBA, MPA, MIS, or related field with experience in IT projects and relationship building.Professional certification such as ITIL Foundations.Experience in a government or public sector environment.Experience working with strategists/architects in developing strategic plans, roadmaps, and success measures.Strong understanding of customer relationship management principles.Excellent written and verbal communication skills.Strong analytical and problem‑solving skills.Ability to work independently and as a team member or leader.Position Details Job Profile: J0798 – Information Technology Business Relationship Manager IIType: Full time, RegularLocation: Tucson, Arizona (On‑site)Compensation: $35.37 – $53.05 hourlyClassification: Grade G110Background check required; City is a Second Chance Employer.Benefits Health, dental, vision, life, disability, and FSA coverage.401(k) with pension plan, Roth, and pretax savings options.Paid time off: 38 days in first year, increasing thereafter.12 weeks of paid parental leave.Paid tuition reimbursement and student loan repayment.Off‑and on‑the‑job training and employee resource groups.Paid volunteer hours.EEO Statement The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, age, disability, or genetic testing. All new employees must provide employment eligibility verification. The City does not offer visa sponsorship.#J-18808-Ljbffr