Work with business units to define and refine the list of key business capabilities for that unit
Work with business units to identify and refine the underlying set of organizational units, processes, and systems in place to support each business capability
Gather and maintain a set of key performance indicators reflecting the performance of each business capability
Gather and maintain an inventory of problems and opportunities identified for each capability
Maintain a list of IT projects that impact each capability
Ensure alignment between problems, opportunities, and identified projects
Business Case Development
For all identified projects, work with the business units to describe the current state
For all identified projects, work with the business units to describe potential solutions, if known
For all identified projects, work with the business units to describe the expected outcomes that the solution is intended to enable
Business Portfolio Management
Present regular updates to each business unit on the status of the current set of portfolio needs, any system-related issues occurring during the reporting period, including root cause analysis and after-action reports where appropriate, upcoming planned outages or system go-lives, status of application and data access requests
Escalation Management
Serve as the primary liaison for DoIIT liaison for business units and engage with business units to identify and escalate any issues with the delivery of technology or cyber services
Enterprise Portfolio Management
Manage strategic information about our current baseline of software and infrastructure, as well as our future vision for where the organization wants to go, based on business needs
Deliverables:
Deliverables may include, as required:
Business capability documentation
Project business cases
Project intake forms
Periodic business unit portfolio presentations
Meeting notes, action logs, and workshop outputs
IT strategic plan
Qualifications:
Bachelor’s degree in information systems, computer science, or related field.
5+ years’ experience as a Business Relationship Manager, Business Analyst, or similar role serving as a liaison between IT/cyber and business units
Strong experience in portfolio management
Strong documentation, facilitation, and stakeholder engagement skills
Strong experience in business case development
Experience with strategic plan development or management