Position Summary
The Business Services Associate is responsible for delivering support to Business Services customers and assists the Business Services Consultants with preparing agreements and implementation documents, reporting and special projects.
Essential Duties and Responsibilities(Other duties may be assigned.)
· Be proficient in the following products and services:
· Internal support contact person for Business Services customers. Providing high-level customer support, product troubleshooting and training. Liaison between customer and other back-office departments for in-depth research and solutions.
· Prepares agreements and implementation packages based on information provided by Business Services Consultants.
· Manages customer self-assessments process, service implementation schedule and performs review of service implementation and limits for accuracy.
· Maintains database of client lists, limits, conduct purged customers review, etc. for the Business Services department.
· Promote business for the Bank by maintaining good customer relations, speaking with customers about service solutions, and referring customers to appropriate staff for new services using Bank-endorsed techniques and processes.
Qualifications
· Associate degree, or at least 5 years of related experience, or an equivalent combination of education and experience.
· Banking knowledge or expertise. Understanding of banking products, regulations, processes.
· Ability to multi-task and support cross-functional teams. Must be able to provide support to internal business partners.
· Effective oral and written communication skills.
· Must possess general problem solving, analytical and research skills. Ability to interpret written and oral instructions.
· Attention to detail, well organized, proactive and self-starter.
· Proficiency in using personal computers and office products (e.g., Word, Excel).
1st Community Bank opened its doors in Alice on February 7, 1983 under the name of First National Bank. In 1990, the Bank purchased La Hacienda Savings and Loan which had two branches, one in San Antonio and one in Corpus Christi. The San Antonio office was closed and the Corpus Christi office remained open under the name of First National Bank. In February 1990, the Bank was re-named 1st Community Bank, N.A. In 1995 a branch in Benavides, Texas was opened. Our Mortgage Division opened in 1996 and then yet another branch, which is located on Water Street in Downtown Corpus Christi, was added in 1998. 1st Community opened its 5th location in Kingsville in June 2000. In April of 2004, the decision was made to close the bank in Benavides and in June of 2004 a new bank was opened in Portland. The Alameda branch, the 7th location, was opened March 2007. The Island branch, the 8th location, was opened February 2008. In March 2014 the bank expanded into the Victoria, TX market. The Bank has seen continuous growth over the years, starting out at $32 million in assets in 1993 up to current $346 million today. The driving force behind 1st Community Bank’s success is the pride it takes in its employees. In November 1999 the Bank adopted an Employee Stock Ownership Plan, which means that the employees are actually buying stock in the Bank. With 78% eligible employee participation in the ESOP, customers can bank on the fact that the employees, who are now owners, will go that extra mile and that our customer’s needs are our 1st concern. Employee ownership is the driving force behind exceptional customer service and loyalty. We believe employee owned and operated is what sets us apart from the rest and gives a cutting edge in the banking industry. In June 2002, we converted from a National Bank to a State Charter. We have found that the Texas Department of Banking is uniquely designed to support our type of bank and our customers. Our motto is and will remain to be... We Make Banking Easy!