Customer service representatives are often the first communication point between a company and a customer. Whether talking to customers in person, over the phone, in email, or through social media, customer service reps play an important role in business growth by ensuring that customers are satisfied and continue to purchase a product or service. Customer service jobs are available to many people, as they usually don’t require a degree.
As a customer service representative, you’ll be the front line of customer support, where you’ll answer questions and provide helpful information before and after customers purchase or use a product or service. You’ll represent an organization by creating a positive experience for customers, solving problems with their accounts, and maintaining records of customer complaints.
If you’re interested in expanding your horizons, you can also search for similar administrative jobs or check out related positions, such as:
Employers often look for candidates with previous experience in customer service jobs within an office or retail environment. Sales, community outreach programs, volunteering, and being multilingual can also benefit you in becoming a customer service representative.
Once you’re ready to start applying, you’ll need to write a resume tailored for the customer service jobs you’re interested in. A good place to begin is by reading Monster’s sample customer service representative resume and cover letter, which can help you to create an application that will impress potential employers.
You’ve applied to your perfect job, and you’ve landed an interview. Congratulations! Now, how do you prepare? First things first: Take a look at Monster’s list of potential customer service interview questions to get a sense of what hiring managers might ask you. With some research and preparation, you’ll feel relaxed and ready to go on the day of your interview. Be sure to have answers prepared for questions like:
What can you expect to make as a customer service rep? The median annual income for a customer service representative is $31,384. To find out what you’ll make in your area, run the numbers on Monster’s Salary Tool. It will also recommend job opportunities and outline next steps in your customer service career.
Ready to get going? There are many customer service jobs available to you right here. And while you’re at it, stick around to make a profile. Monster is your one-stop shop for finding your next job and discovering the information you need to make smart career decisions.