Business Services Supervisor

Business Services Supervisor

Salary

$81,606.00 - $126,469.00 Annually

Location

Solid Waste Services 630 Beacon Lake Drive, Raleigh, NC

Job Type

Full-Time

Remote Employment

Flexible/Hybrid

Job Number

2026-00716

Department

Solid Waste Administration

Opening Date

10/23/2026

Closing Date

11/6/2026 11:59 PM Eastern

Work Hours

Monday - Friday; 8:00 am - 5:00 pm

Hiring Range

$81,606.00 - $104,038.00

• Description
• Benefits
• Questions

Job Description

The Business Services Supervisor oversees the administrative and financial operations of the assigned department, including business services functions such as the department budget, human resources, procurement, and contracting. Additionally they wil manage the clerical personnel and other staff. This position prepares, monitors, and administers operating budgets; oversees payroll and invoice processing; orders supplies, prepares and maintains reports and documents, and provides training to department staff.

About You:

You are an organized and experienced business professional who enjoys leading teams, managing resources, and supporting effective department operations. You bring strong financial, analytical, communication, and problem-solving skills, along with the ability to manage multiple priorities and provide sound guidance to staff and leadership.

About Us:

The City of Raleigh is committed to providing efficient, effective, and responsive services to the community. Our business services teams support departments in financial management, human resources, procurement, and administrative operations, while fostering collaboration, innovation, and excellent customer service.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Financial Management and Accounting

• Oversee departmental financial operations, including general ledger accounting, reconciliation, and fiscal closing processes.
• Ensure financial transactions, records, and reporting comply with applicable accounting standards, City policies, internal controls, and regulatory requirements.
• Evaluate financial processes and recommend improvements to strengthen accuracy, efficiency, transparency, and accountability.
• Identify and resolve financial discrepancies and provide guidance on complex accounting matters.

Budget Development and Administration

• Lead the development, preparation, administration, and monitoring of the departments operating and capital budgets.
• Perform financial analysis, forecasting, and expenditure monitoring to support effective resource allocation.
• Prepare and review financial reports, budget projections, performance measures, and financial models.
• Analyze financial trends, identify potential budget challenges, and recommend appropriate corrective actions.
• Collaborate with departmental leadership and the Citys Budget and Finance departments on budget planning, reporting, and fiscal matters.

Procurement and Contract Administration

• Oversee departmental procurement and contractual services activities, including requests for proposals, contract development, and contract administration.
• Coordinate with internal stakeholders, Procurement, Legal, and external vendors to support compliance with City purchasing requirements.
• Monitor contract performance, expenditures, deliverables, and adherence to contractual terms and conditions.
• Provide guidance and recommendations on procurement processes and contract-related matters.

Leadership and Staff Supervision

• Supervise assigned fiscal staff, including financial analysts and other fiscal support positions.
• Establish performance expectations, assign responsibilities, monitor work performance, and conduct employee evaluations.
• Provide coaching, professional development, and technical guidance to support employee growth and operational effectiveness.
• Promote collaboration, accountability, and continuous improvement within the fiscal team.

Strategic Planning and Departmental Support

• Support the development and implementation of departmental business plans, strategic initiatives, and performance objectives.
• Serve as a technical resource and financial advisor to departmental leadership and program managers.
• Develop financial analyses and recommendations to support operational planning and informed decision-making.
• Coordinate with internal and external stakeholders to address complex financial, contractual, and operational matters.
• Participate in departmental initiatives and special projects requiring financial expertise.

Typical Qualifications

Education and Experience:

Bachelor's Degree in Business, Public Administration, or a related field; 3 to 5 years' experience in business analysis, or a related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Preferred Qualifications:

• Seven (7) or more years of progressively responsible experience in finance, accounting, or financial management
• Experience in governmental accounting, municipal budgeting, and public-sector financial operations
• Experience supervising professional or technical employees
• Experience managing operating and capital budgets, financial forecasting, and financial reporting
• Experience with procurement processes, requests for proposals, and contract administration
• Experience using financial management systems, spreadsheets, and data analysis tools

Additional Information

Knowledge Of:

• Departmental processes and infrastructure
• City of Raleigh policies and procedures
• NC general statutes on procurement processes
• Strategic planning
• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
• Quantitative and qualitative analysis
• Project management
• Supervisory principles, practices and techniques

Skill In:

• Leading meetings and conducting presentations
• Critical thinking and analysis
• Customer service and interpersonal communication
• Active listening
• Business writing

Ability To:

• Track and organize financial statements and budgets
• Maintain confidentiality and provide sound counsel to diverse audiences
• Comprehend complex processes and simplify them into easily understood details

ADA and Other Requirements

Work Environment and Physical Effort:

Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:

Work is typically performed in an office or similar indoor environment.

Work Exposures:

Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

To find out about the Citys benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.

01

Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• PhD or other professional degree

02

How much relevant or comparable work experience do you have in business analysis, or a related field?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03

Have you ever been terminated or forced to resign from a position?

• Yes
• No

04

If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.

05

How many years of direct experience do you have developing, managing, or monitoring operating and/or capital budgets?

• No experience
• Less than 2 years
• 2 to less than 5 years
• 5 to less than 7 years
• 7 or more years

06

Which financial management tools or systems have you used professionally? Select all that apply.

• Microsoft Excel (advanced formulas, pivot tables, financial modeling)
• Enterprise resource planning (ERP) or governmental financial management systems
• Microsoft Power BI or other financial dashboard tools
• Budget development and forecasting software
• Contract or procurement management systems
• Other financial reporting or analytical applications
• None of the above

07

Which of the following financial activities have you performed professionally? Select all that apply.

• Operating budget development
• Capital budget planning and monitoring
• Financial forecasting and variance analysis
• General ledger reconciliation
• Financial reporting and dashboard development
• Rate or fee modeling and cost-recovery analysis
• Internal controls and audit preparation
• Procurement and contract administration
• None of the above

08

How many years of formal supervisory experience do you have, including responsibility for employee performance evaluations?

• No formal supervisory experience
• Less than 2 years
• 2 to less than 5 years
• 5 to less than 7 years
• 7 or more years

09

Do you have experience with cost-cutting initiatives to meet budget requirements while ensuring that your team has the necessary operational resources to achieve daily production goals? Please describe.

Required Question

Employer City of Raleigh North Carolina

Address 222 W. Hargett St.

Raleigh, North Carolina, 27601

Website https://raleighnc.gov