Business Solutions Specialist

Grade:

P-3

Salary - Annually:

Step I - 71,335.00 USD

Post Adjustment - Annually:

38,948.91 USD

Contractual Agreement:

Staff - Professional Post

Job Posting:

September 25, 2026

Closing Date:

November 13, 2026, 11:59 PM Eastern Time

Primary Location:

Washington, D.C.

Organization:

ITS Information Technology Services

Schedule:

Full time

DESCRIPTION OF DUTIES:

Business Solutions Specialist

Join PAHO/WHO and play a key role in delivering innovative digital solutions that support the Organization's mission across the Americas. This position contributes to the design, integration, and continuous improvement of enterprise business systems, helping ensure efficient and effective organizational operations.

SUMMARY OF RESPONSIBILITIES

Under the general supervision of the Senior Advisor, Applications Development and Support (ITS/AT), and the direct supervision of the IT Advisor, Business Solutions and Integrations Architect (ITS/AT), the incumbent is responsible for, but not necessarily limited to, the following duties:

• Design, develop, configure, and lead the deployment of IT solutions, systems integrations, enhancements, and business applications in collaboration with functional areas and external providers.
• Assess business needs, analyze existing systems architecture, and recommend solution architectures that align with Enterprise Architecture principles and organizational requirements.
• Provide technical support for the PASB Management Information System (PMIS), translating business requirements into technical solutions and supporting system enhancements and integrations.
• Develop interfaces, integrations, reports, KPIs, dashboards, and analytics solutions while supporting Workday security and business process administration.
• Lead collaboration with business owners, process experts, vendors, and IT teams to ensure successful implementation, change management, security compliance, and continuous improvement of technology solutions.
• Review technology project proposals, identify and mitigate risks, and promote IT standards, best practices, innovation trends, and cost-effective solutions that add value to PAHO operations.

For a complete list of functions, please see the post description.

EDUCATION

A bachelor's degree in computer science, information systems, systems engineering or in any other field related to the functions of the position, from an accredited institution.

EXPERIENCE

Seven years of combined national and international progressively responsible experience in the management and support of enterprise business processes and information technology services.

LANGUAGES

Very good knowledge of English or Spanish with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.

IT SKILLS

• Demonstrated ability and skills using MS Windows and Office 365 applications including SharePoint, Power BI and DevOps.
• Demonstrated abilities with cloud solutions involving serverless applications/compute, cloud software architecture and Software as a Service (SaaS).
• Knowledge in Azure environment would be an asset.
• Knowledge of Business Intelligence and Data Analytics technical architectures.
• Design and implementation of reporting and analytical solutions.
• Business processes analysis and modeling.
• Ability to engineer and design solutions across enterprise architecture and across diverse technologies.

COMPETENCIES AND SKILLS

For a complete list of competencies and skills, please refer to the post description.

The skills required are:

• Strong systems analysis, solution design, application development, and systems documentation skills.
• Knowledge of software development lifecycle methodologies, including Agile approaches.
• Ability to evaluate emerging technologies and translate business requirements into effective technical solutions.
• Experience managing complex IT projects involving multiple platforms, business processes, vendors, and cross-functional teams.
• Strong understanding of enterprise business functions, including budget, finance, accounting, payroll, human resources, and procurement.
• Experience with Enterprise Resource Planning (ERP) platforms such as Workday, SAP, Oracle, or similar solutions.
• Strong analytical, communication, report-writing, and presentation skills.
• Knowledge of Windows operating systems, web and API services, databases, and modern development technologies.
• Ability to collaborate effectively, share knowledge, manage change, and deliver high-quality results in a dynamic environment.
• Ability to promote innovation, identify risks, and support continuous improvement initiatives.

DURATION OF CONTRACT

One year post of limited duration. First year probationary period

DISCLAIMER

• This vacancy notice may be used to fill other similar positions at the same grade and level.

• All applicants are required to complete an on-line profile to be considered for this post.

• Candidates will be contacted only if they are under serious consideration.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the official degree(s)/diploma(s)/certificate(s) required for this position. PAHO, considers official higher educational qualifications obtained from an institution accredited/recognized in one of the following databases:

• World Higher Education Database (WHED), list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO).

The list can be assessed through the link: http://whed.net/

• Council for Higher Education Accreditation chea.org
• College Navigator, found on the website of the National Centre for Educational Statistics, nces.gov to support the validation process.
• Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

PAHO/WHO is committed to:

• PAHO supports an environment of mutual respect and dignity for all applicants. All interested individuals who meet the requirements of this position are encouraged to apply.

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. To do so, email us at: pahorecruitment@paho.org

• Maintaining high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.

• Promoting a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of misconduct.

• Providing a smoke-free environment.

• Protecting the people in the communities we serve. Therefore, we have zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution.