Business Solutions Training Specialist

Posting Details

Position Information

Requisition Number AS1031P Job Title Business Solutions Training Specialist Pay Rate $56,632.02 - $62,295.22 annually Position Type Administrative Position Summary

Position Summary:

The Business Solutions Training Specialist serves as a key member of the Business Solutions team and a primary support partner to the Director of Business Solutions. This position is responsible for overseeing the successful implementation, coordination, and continuous improvement of customized workforce training programs for corporate, government, and community clients.

The specialist acts as the primary point of contact for assigned clients, ensuring an outstanding customer experience from program launch through completion. The role manages training logistics, instructor coordination, client communications, program quality, and operational processes while supporting strategic growth initiatives within Continuing Education and Workforce Development. Success in this position requires exceptional attention to detail, responsiveness, customer service orientation, organizational skills, and the ability to effectively manage multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities:

These duties are intended only as examples of the various types of job duties to be performed. The omission of the specific duties does not exclude them from the position if the work is a similar, related, or logical assignment to the position.

The following are the functions essential to performing this job:

Client Relationship Management & Program Oversight -

1. Serve as the primary point of contact for assigned Business Solutions clients throughout the training lifecycle.

2. Establish and maintain strong, positive relationships with client representatives to ensure satisfaction and repeat business.

3. Partner with the Director of Business Solutions to ensure successful delivery of customized workforce training programs.

4. Conduct client onboarding, implementation meetings, and ongoing program check-ins.

5. Anticipate and resolve client concerns, scheduling issues, and program-related challenges in a timely and professional manner.

6. Monitor client satisfaction and recommend service improvements to enhance the customer experience.

Program Coordination & Operations -

1. Coordinate all aspects of contract training programs, including contracts, scheduling, instructor assignments, facilities, materials, technology, and participant communications.

2. Track program milestones, deliverables, participation, and outcomes to ensure successful execution.

3. Maintain accurate program records, contracts, reports, and documentation.

4. Collaborate with internal departments to ensure seamless program delivery.

Instructor & Training Management -

1. Interview, hire, supervise onboard and support instructors in collaboration with Business Solutions leadership.

2. Coordinate instructor schedules and serve as the primary liaison between instructors and clients.

3. Monitor training quality and gather feedback from participants, clients, and instructors.

4. Recommend updates and enhancements to training offerings based on client needs and program outcomes.

5. Support curriculum review and updates as needed.

Strategic & Administrative Support -

1. Assist with strategic initiatives, special projects, and process improvement efforts.

2. Prepare reports, program metrics, and client activity updates for leadership.

3. Support business development efforts through client retention activities and participation in meetings, presentations, and events as appropriate.

4. Attend training programs, client meetings, industry events, and workforce development activities as needed.

5. Perform other duties as assigned

Required Minimum Qualifications

1. Associate degree

2. Three (3) years of experience in program coordination, project management, client services, training administration, workforce development, higher education, or a related field.

3. Demonstrated experience managing multiple projects, schedules, and priorities simultaneously.

4. Exceptional customer service and relationship-building skills.

5. Excellent organizational skills and attention to detail.

6. Strong written, verbal, and interpersonal communication skills.

7. Proficiency with Microsoft Office and business productivity software.

8. Ability to work independently while effectively collaborating with internal and external stakeholders.

9. Ability to exercise sound judgment and maintain confidentiality.

Desired Qualifications

1. Bachelor's degree.

2. Experience managing workforce training, continuing education, corporate training, or professional development programs.

3. Experience supporting external clients, business partners, or key accounts.

4. Experience coordinating contracts, service agreements, or training engagements.

5. Experience recruiting, onboarding, or supervising instructors, trainers, or consultants.

6. Experience using CRM, project management, or training management systems.

Work Schedule

8:30 AM - 4:30 PM, Monday to Friday

Full/Part Time Full Time Telework Eligible? Yes Essential Personnel? No

Posting Detail Information

Job Posted Date Closing Date Open Until Filled For Best Consideration Special Instructions to Applicants

All applications and required documents must be submitted online. Mail, e-mail, or fax submissions will not be accepted. Cover letters may be addressed to the Search Committee and should briefly address your qualifications as related to the requirements of this position.

For best consideration, applications should be received by November 26, 2026. Review of applications after this date is not guaranteed.

A full list of FCC benefits can be found here: https://publications.hilbgroup.com/FCCBenefitsGuide/

FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more!

Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values engagement and belonging for students and staff and encourages members from historically under-represented groups to apply.

Non-Discrimination Statement

Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • To be considered for this position, you must possess an associate degree and at least three years of experience in program coordination, project management, client services, training administration, workforce development, higher education, or a related field. You must have demonstrated experience managing multiple projects, schedules, and priorities simultaneously, as well as exceptional customer service and relationship-building skills, excellent organizational skills and attention to detail, and strong written, verbal, and interpersonal communication skills. Proficiency with Microsoft Office and business productivity software is required. You must also be able to work independently, collaborate effectively with internal and external stakeholders, exercise sound judgment, and maintain confidentiality. Please indicate below whether you meet these minimum qualifications:
• Yes, I meet these minimum qualifications.
• No, I do not meet these minimum qualifications.

Documents Needed To Apply

Required Documents

• Resume/CV
• Cover Letter

Optional Documents

• Other Relevant Document