Business Support Associate

Aston Carter is hiring a Business Support Associate!

Job Description

The Business Support Specialist plays a key role in supporting industrial customers and internal sales teams by managing the full lifecycle of customer orders, providing technical and customer service support, and maintaining strong customer relationships. This on-site position in Bessemer/Birmingham, AL, is ideal for a detail-oriented professional with experience in industrial, manufacturing, or technical environments who wants to build a long-term career in a stable, growth-oriented organization.

Responsibilities

• Serve as the primary point of contact for industrial and OEM customers across multiple sectors, delivering prompt, professional, and reliable support.
• Build and maintain strong, long-term relationships with customers, fostering loyalty and high levels of satisfaction.
• Proactively identify opportunities to support customer operations and promote appropriate product solutions.
• Maintain accurate and detailed customer information, activity records, and interactions within the CRM system.
• Respond promptly to customer inquiries via phone, email, and other communication channels, ensuring a high standard of customer service.
• Provide accurate quotes and pricing information, process customer orders, and address product or application questions with confidence.
• Translate customer technical needs into effective product recommendations using industrial or manufacturing experience.
• Monitor account receivables and payment status where applicable, and perform collections and A/R follow-up as needed.
• Enter customer orders accurately into WebERP and internal platforms, ensuring all details are complete and correct.
• Confirm pricing, terms, lead times, and product details to support error-free order fulfillment.
• Track orders throughout their lifecycle, from entry through shipment, and provide regular updates to customers and internal stakeholders.
• Partner with logistics and production teams to ensure timely shipment and delivery of customer orders.
• Identify and suggest process improvements that enhance order flow, accuracy, and overall customer satisfaction.
• Work closely with sales engineers, outside sales representatives, and corporate personnel to deliver seamless service and support.

Essential Skills

• At least 2 years of experience in an industrial, manufacturing, or technical sales/service environment, such as process equipment, fluid handling, spray technology, or related fields.
• Strong organizational skills with a high level of attention to detail and accuracy.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Basic familiarity with Excel functions to manage data and support reporting needs.
• Excellent verbal and written communication skills for professional interaction with customers and internal teams.

Additional Skills & Qualifications

• Experience using Microsoft CRM for tracking customer interactions and activities.
• Experience using Power BI for tracking, reporting, or data analysis.
• Familiarity with ERP systems, especially WebERP or similar platforms.
• Prior experience supporting field sales or industrial customers.
• Comfort with collections and accounts receivable follow-up.
• Experience in manufacturing or industrial environments, including exposure to technical products and applications.

Work Environment

This is a full-time, on-site role based in an office environment in Bessemer/Birmingham, AL. Standard working hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.

This is a Contract to Hire position based out of Bessemer, AL.

The pay range for this position is $20.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bessemer,AL.

This position is anticipated to close on Sep 4, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.