The ideal candidate will have at least 1 year of customer service, order entry, or order management experience, strong attention to detail, excellent written communication skills, comfort navigating multiple systems, and the ability to manage detailed customer requests with accuracy; experience with SAP, Salesforce, bilingual Spanish or French, and customer-facing order support environments is highly preferred. In this role, you'll process customer purchase orders in SAP, document order details in Salesforce, communicate with customers primarily through email, provide order updates, coordinate shipping instructions, and partner closely with internal sales teams to resolve questions and exceptions.