Business System Analyst

General Information

Location

Tokyo, Japan

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

10-Oct-2026

Job ID

20916

Description and Requirements

Key Responsibilities

As AI adoption accelerates across the organization and software development lifecycle, the Business Systems Analyst (BSA) plays a critical role in bridging business and technology teams while leveraging AI to drive productivity, improve quality, and accelerate delivery.

Business Analysis & Requirements Management

• Partner with business stakeholders to gather, analyze, and document business requirements.
• Translate business needs into clear functional and technical specifications.
• Facilitate workshops, requirement discussions, and solution design sessions.
• Identify process improvement opportunities and recommend technology solutions.
• Support end-to-end project delivery from requirements through implementation.

AI-Driven Business Analysis

• Proactively leverage AI tools such as Microsoft Copilot, Claude, and other AI-powered solutions to improve productivity and effectiveness in daily BSA activities.
• Utilize AI to support requirements analysis, documentation, impact assessment, test preparation, and stakeholder communications.
• Identify and drive opportunities to automate or streamline business analysis processes through AI.
• Champion an AI-first mindset and promote best practices across the team.
• Stay current with emerging AI capabilities and continuously identify new opportunities to apply AI within the software development lifecycle.

System Analysis & Solution Support

• Analyze business processes, system capabilities, and technical solutions to support project objectives.
• Perform impact assessments for system enhancements, integrations, and production changes.
• Collaborate closely with architects, developers, QA teams, and business partners to ensure successful solution delivery.
• Support testing activities, defect analysis, and production issue resolution.

Code Analysis & Review

• Review and analyze application source code to understand system behavior and assess the impact of proposed changes.
• Conduct code reviews and walkthroughs with development teams to improve solution quality and maintainability.
• Support root cause analysis and troubleshooting of application issues.
• Ensure solutions adhere to technical standards, security requirements, and best practices.

Stakeholder Collaboration

• Act as a trusted advisor between business and technology teams.
• Communicate complex business and technical concepts effectively to diverse audiences.
• Manage expectations, risks, dependencies, and project-related communications.
• Foster collaboration across cross-functional teams to deliver business value.

Benefits We Offer

MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.

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About MetLife

MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

MetLife Japan began operations in February 1973 as Japan's first foreign-owned life insurance company. Our purpose, "Always with you, building a more confident future," encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.

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