Business Systems Administrator- Procurement and Expenses

The Business Systems Administrator provides dedicated administration, analytical support, and continuous improvement for the financial, procurement, and travel and expense systems at Albert Einstein College of Medicine. This includes the Jaggaer procurement platform, the Emburse and Chrome River travel and expense platform, and the financial reporting capabilities of the Ellucian enterprise resource planning system, along with the integrations that move data between these systems and the enterprise resource planning system of record.

The Business systems administrator is a hands on individual contributor who combines technical systems administration with strong analytical skills, serving as a functional systems liaison among Procurement, Accounts Payable, Finance, Human Resource, Finance, departmental clients, and external vendor support teams. The role supports efficient procure-to-pay and travel and expense processes, reliable system integrations, accurate financial data, institutional compliance, and a positive client experience.

• Administer, configure, and maintain the Jaggaer procurement platform and the Emburse and Chrome River travel and expense platform, including accounts, roles, permissions, delegates, approval routing, workflow rules, notifications, forms, fields, expense types, approval limits, supplier records, catalog information, accounting values, and master data.
• Support Jaggaer functionality across requisitions, purchase orders, suppliers, sourcing, contracts, catalogs, invoices, and approvals, diagnosing and resolving transaction and workflow issues and maintaining supplier, catalog, contract, and approval data.
• Administer Emburse and Chrome River functionality across employee profiles, travel pre-approvals, expense reports, expense types, corporate cards, reimbursements, delegates, approvals, and reporting, and maintain expense policies, accounting mappings, cost centers, entities, and general ledger values.
• Support the integration of Jaggaer and Emburse with the enterprise resource planning system, monitoring, validating, and troubleshooting data feeds and ensuring accurate transmission of purchase orders, invoices, supplier and employee data, accounting data, reimbursement data, and payment information using the appropriate chart-of-accounts values.
• Partner with Finance, Accounts Payable, Procurement, and Travel to resolve integration errors, failed feeds, rejected transactions, mapping issues, duplicate records, and data discrepancies, escalating platform or infrastructure problems to the appropriate technical teams within Einstein Information Technology when necessary.
• Develop and maintain financial and operational reports related to procurement, travel, expense, card activity, reimbursements, suppliers, contracts, purchase orders, invoices, and system performance, ensuring data is accurate, accessible, and presented in formats that support decision-making.
• Support system releases, upgrades, enhancements, user acceptance testing, deployment, and change management, including validation of enterprise resource planning changes such as chart-of-account updates, interface modifications, and workflow changes.
• Monitor data quality, approval bottlenecks, failed transactions, and incomplete records, assist with reconciliation across the connected systems, and support audit requests, compliance reviews, and internal controls.
• Identify opportunities to improve system accuracy, workflow efficiency, reporting, compliance, and client experience, proposing and implementing improvements in collaboration with functional partners and the Senior Director of Enterprise Systems.
• Serve as a primary point of contact for Jaggaer and Emburse questions, supporting requesters, buyers, approvers, travelers, delegates, cardholders, and finance and procurement staff, and develop and maintain training materials, quick-reference guides, process documentation, and client communications.
• Maintain documentation for system configurations, interfaces, file layouts, data mappings, business rules, error-resolution procedures, reconciliation processes, and standard operating procedures, ensuring continuity and reducing institutional risk.
• Participate in the domain's objectives and key results program, contributing to measurable goals for financial and procurement data quality, system reliability, and client satisfaction.
• Maintains availability to respond to critical incidents and service disruptions outside of regular business hours, and monitors Einstein Information Technology communications channels as needed to stay informed and support the department's operational responsibilities.
• Works effectively within a complex academic medical center environment, coordinating with affiliated organizations when operational responsibilities intersect, and escalating issues appropriately to maintain clarity of accountability.
• Performs other duties as needed to support the mission and operations of Einstein Information Technology, recognizing that all members of the department contribute beyond formal role boundaries when circumstances require.

• Bachelor's degree, Master’s preferred.
• Minimum of four years of progressive experience supporting procurement, travel and expense, financial, or enterprise resource planning systems in a complex institutional environment.
• Demonstrated experience with system configuration, account administration, workflow management, reporting, testing, and troubleshooting.
• Demonstrated experience developing and maintaining reports or data extracts from enterprise business systems.
• Experience administering Jaggaer, Emburse, Chrome River, or comparable procurement and expense platforms preferred.
• Experience supporting integrations between procurement, travel and expense, accounts payable, finance, and enterprise resource planning systems preferred.
• Experience in a higher education, academic medical center, or research-intensive environment preferred.

Skills and competencies

• Strong systems administration and troubleshooting skills across procurement, travel, expense, and financial platforms.
• Working knowledge of procurement, accounts payable, travel, expense reimbursement, corporate cards, general ledger coding, approval workflows, and financial controls.
• Ability to translate functional needs into system configuration and process improvements.
• Strong analytical skills, with the ability to work with complex data sets, identify discrepancies, and produce accurate and useful reports.
• Strong documentation discipline and attention to detail, with a commitment to data accuracy.
• Excellent interpersonal and communication skills, with the ability to build productive relationships across Finance, Procurement, Accounts Payable, Travel, and technical teams.
• Ability to maintain confidentiality and support compliance with financial, procurement, travel, and institutional policies.
• Commitment to client service excellence and the continuous improvement of financial and administrative systems.