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Business Systems Analyst 2

TalentBurst, Inc.

Sunnyvale, CA

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JOB DETAILS
SKILLS
Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Automation, Backlog Prioritization, Best Practices, Bug Tracking/Defect Management, Business Analysis, Business Skills, Business Solutions, Business Support, Case Management, Communication Skills, Continuous Improvement, Data Modeling, Data Quality, Detail Oriented, Employee Relations, Establish Priorities, Functional Requirements Document (FRD), HRIS/HRMS, Human Resources, Human Resources Management, Human Resources Processes, Incident Management, Integration Testing, Knowledge Management, Maintain Compliance, Negotiation Skills, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Process Flow, Process Improvement, Product Demonstration, Requirements Management, Scrum Project Management and Software Development, Service Delivery, Service Level Agreement (SLA), ServiceNow, Sprint Planning, System Integration (SI), System Test, Systems Administration/Management, Systems Analysis, Team Player, Test Case, Test Design, Writing Skills
LOCATION
Sunnyvale, CA
POSTED
30+ days ago
Job Title: Business Systems Analyst 2
Location: Sunnyvale, CA 94043
Duration: 6 Months

Job Description:
Top Skills:
• ServiceNow HRSD, Configurable Workspace, Now Assist
• Experience Required: 6 Years

Job Summary:
• We are seeking a skilled HRSD Business Systems Analyst (BSA) to partner closely with the ServiceNow HRSD Architect and act as the bridge between HR business stakeholders and IT/ServiceNow development teams. The HRSD BSA will gather and analyze requirements, collaborate on designing HRSD solutions, and ensure successful delivery of HR service management initiatives such as Configurable Workspace, Now Assist, Case & Knowledge Management, Employee Center Pro, and Workday integrations.
• In addition to project delivery, the BSA will support Business-As-Usual (BAU) activities, including minor enhancements, defect fixes, incident triage, and process improvements to ensure the ongoing stability and efficiency of HRSD services

Key Responsibilities:
Requirements Gathering & Analysis:
• Collaborate with HR stakeholders/ People Systems team to elicit, document, and prioritize requirements for HRSD modules, with a focus on Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
• Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities.
Solution Design & Collaboration:
• Partner with the ServiceNow HRSD Architect and development teams to design scalable, efficient HRSD solutions.
• Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
Project Delivery Support:
• Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders.
• Support SIT (System Integration Testing) and UAT (User Acceptance Testing) including test case preparation, execution, and validation for both new functionality and upgrade initiatives.
Configurable Workspace Implementation:
• Support design, testing, and rollout of HR Agent Workspaces (Configurable), ensuring workflows are intuitive, efficient, and aligned with HR operational needs.
• Now Assist Implementation:
• Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations.
Business-As-Usual (BAU) Support:
• Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage.
• Monitor and ensure adherence to SLAs for incident resolution and defect turnaround.
• Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency.
Integration & Data Support:
• Work with teams to support Workday HCM and other HR system integrations.
• Ensure data accuracy and consistency across HRSD modules and integrated systems.
Stakeholder Communication:
• Act as a liaison between HR, IT, and development teams to ensure alignment on requirements, timelines, and priorities.
• Facilitate workshops, demos, and training sessions as needed to ensure adoption of HRSD solutions.
Continuous Improvement:
• Identify opportunities to enhance HRSD processes, tools, and agent experiences.
• Stay updated on ServiceNow HRSD best practices, new releases, and emerging capabilities relevant to HR fulfillers.

Required Skills & Qualifications:
• 6 years of experience as a Business Systems Analyst or similar role, preferably in ServiceNow HRSD environments.
• Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations
• Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
• Familiarity with Workday HCM or other HR system integrations.
• Understanding of ServiceNow platform concepts, data model, tables, workflows, and security model.
• Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria.
• Strong analytical and problem-solving skills, with attention to detail.
• Experience supporting Business-As-Usual (BAU) operations, including defect triage, minor enhancements, and incident resolution.
• Experience working in Agile environments, including sprint planning, backlog management, and stakeholder prioritization.
• Ability to collaborate effectively with HR stakeholders, IT teams, developers, and architects.
• Strong facilitation skills for workshops, demos, and training sessions.
• Excellent written and verbal communication skills, with the ability to translate technical concepts to business users and vice versa.
• Ability to influence and negotiate priorities with multiple stakeholders.
• Knowledge of ServiceNow upgrade processes and best practices.
• Experience with reporting and analytics within ServiceNow HRSD is a plus.

Soft Skills:
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to quality.

Preferred Certifications:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow HRSD Implementation Specialist
• Agile or Scrum certification (CSM/PSM)

#TB_EN #ZR

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

About the Company

T

TalentBurst, Inc.

For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.

Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!

 

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2002
WEBSITE
http://www.talentburst.com/

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