Business Systems Analyst, AI Automation

SUMMARY

Airshare is a company that values its people and recognizes their contributions to the success of the organization. We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip. The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture.

The Business Systems Analyst, AI Automation helps departments identify opportunities to improve business processes using technology, automation, and AI tools. This role works closely with business users to understand challenges, document requirements, assist with solution implementation, and support adoption of Microsoft Copilot and related technologies. The position also provides occasional help desk and user support assistance during periods of high demand. This position requires working in the Corporate Headquarters office, located in Overland Park, KS. This is not a remote or hybrid role.

ESSENTIAL DUTIES

Business Analysis & Process Improvement

• Meet with business users to understand workflows and challenges.
• Document processes and identify opportunities for improvement.
• Gather and document business requirements.
• Assist in evaluating and implementing technology solutions.
• Create process documentation and user guides.

AI & Automation Support

• Identify and prioritize AI and automation use cases across departments.
• Design, build, test, and maintain AI agents, Copilot solutions, and workflow automations.
• Develop solutions using Microsoft Copilot, Power Automate, Power Platform, and related technologies.
• Assist departments with responsible adoption of AI technologies.
• Monitor solution effectiveness and recommend enhancements.

Reporting & Data Analysis

• Create basic dashboards and reports.
• Assist departments with data collection and analysis.
• Support decision-making through reporting and metrics.

Project Delivery Support

• Assist with planning and tracking small technology, automation, and process improvement projects.
• Help document project goals, requirements, timelines, decisions, and follow-up items.
• Support testing, user review, and issue tracking before new tools or process changes are rolled out.
• Help prepare user communications, training materials, and rollout documentation.

IT Support

• Provide backup support for the IT Help Desk.
• Assist with account provisioning, onboarding, and documentation.
• Support hardware and software deployments as needed.
• Other duties as assigned.