Business Systems Analyst

Pay Range: $60.00hr - $90.00hr

Job Overview:

Supports IT development projects or operations by performing system configuration, development of technical documentation, and presentation materials. Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end-user training. Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching, and recommending resolution options, following standard procedures and processes according to established service levels. Interviews key stakeholders and end users to analyze business processes and systems needs. Translates business requirements into functional and technical specifications. Captures use cases, user stories, and conceptual process models. Meets with customers to field direct requests, discuss requirements, and collaborate on solution design including business process and policy-related matters where applicable. Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff. Develops test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues. Provides functional support during project release go-lives, which may include occasional evening or weekend work. Assists with general administration, special projects, and performs other related job duties as needed. The ideal candidate must demonstrate keen problem-solving, troubleshooting ability, business systems savvy, and attention to detail.

The Application Analyst reports to the Senior Director, Administrative & Campus Systems (ACS). The candidate provides subject matter expertise and operational support for critical technology services and provides Tier 2 support to related applications. The Application Analyst is responsible for the operations and maintenance of their business services. The candidate collaborates with a matrixed team that supports technology solutions from across the organization's IT portfolio to meet specific needs. The candidate interfaces with a wide range of people across the organization and works with IT leaders to set priorities and manage the team's capacity.

The ideal candidate is an energetic, quick learner who possesses superior interpersonal and communication skills. The candidate has experience effectively consulting with business partners, developing and delivering a wide variety of technology solutions in a high-touch, enterprise-level environment. The candidate has excellent listening and critical thinking skills and exhibits the ability to understand current processes and requirements and identify new tools or ways of working to achieve objectives. The candidate possesses superior maturity, professionalism, and judgment.

Responsibilities:

• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.
• Diagnose, escalate, and resolve incidents for assigned services, which could incorporate a combination of custom-built and third-party products.
• Provide subject matter expertise on the utilization, implementation, and support of products under the Administrative & Campus Systems (ACS) portfolio and related applications and services.
• Collaborate with a matrixed team of full-time staff and temporary workers who provide day-to-day operational support services for their services.
• Provide Tier 2 support to ACS applications.
• Ensure regular communication with all involved partners, stakeholders, and the community about the current status of projects, as well as what is on the product horizon.
• Collaborate with business and IT stakeholders on the product life cycle of assigned services and applications from product requirements to feature/function adoption, including oversight of relevant execution plans.
• Complete other responsibilities as assigned.

Basic Qualifications:

• Minimum of two years' post-secondary education or relevant work experience is required.