Bethune-Cookman University Job Title: Business Systems Analyst Division: Center for Information Technology (CIT) | Enterprise Applications & Solutions (EAS) Reporting Structure: Director of Enterprise Strategy and Operations JOB SUMMARY: The Business Systems Analyst supports the administration, optimization, and implementation of the University's core enterprise systems within EAS. This position bridges the gap between end users and technology, translating operational needs into actionable system configurations, workflow improvements, and data solutions aligned with institutional priorities. The analyst works across enterprise platforms, including the ERP/SIS (Jenzabar), the LMS (Canvas), the Human Capital Management System (Paycor), and related institutional tools. The analyst supports system implementations, participates in cross-functional project teams, produces institutional reports, and develops documentation and training resources that enable faculty, staff, and administrators to work effectively within the University's digital environment. This position operates under the direction of EAS leadership and surfaces findings, recommendations, and escalations through appropriate supervisory channels in support of the University's institutional technology strategy. ESSENTIAL FUNCTIONS: Enterprise System Administration and Support The analyst maintains the day-to-day operational health of the University's core enterprise platforms, ensuring systems are configured, accessible, and performing reliably in service of the campus community.
System Implementation and Project Support The analyst participates actively in enterprise system implementation projects, contributing functional and analytical expertise across the full implementation lifecycle.
Business Process Analysis and Requirements Development The analyst conducts structured analysis of administrative and academic workflows, translating operational needs into clear specifications that inform technology decisions.
Reporting, Query Development, and Business Intelligence The analyst develops and maintains reporting solutions across enterprise source systems and business intelligence platforms, combining direct database querying with front-end analytics delivery to provide reliable, actionable data in support of institutional planning, compliance, and decision-making.
Integration and Data Coordination The analyst supports data exchange processes between enterprise systems, working to ensure data flows accurately across the University's technology ecosystem.
End-User Training and System Enablement The analyst serves as a primary training resource for enterprise systems supported by CIT, developing and delivering training across the full portfolio of institutional platforms and ensuring that faculty, staff, and administrators have the knowledge and proficiency to use technology effectively.
Vendor and Stakeholder Coordination The analyst coordinates with enterprise system vendors and institutional stakeholders to ensure system needs are addressed and cross-functional relationships are maintained.
Supervisory Responsibilities This position does not carry formal supervisory authority. The Business Systems Analyst may provide functional guidance to student workers or temporary staff supporting EAS project activities, as directed by EAS leadership. Other duties as assigned. Nights and weekends may occasionally be required to meet the strategic objectives of the University. MINIMUM EDUCATION and EXPERIENCE: The position requires a bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, or an equivalent combination of education and directly relevant work experience. Candidates need a minimum of two (2) years of experience in a business systems analyst, systems administrator, or functionally equivalent role, including demonstrated experience supporting enterprise software platforms in an administrative or implementation capacity. They must be proficient in data analysis, report development, and working with structured data from enterprise systems, including demonstrated experience writing SQL queries or using comparable source system query languages. Candidates must be able to translate complex technical concepts and system capabilities into clear, accessible documentation and communication for non-technical stakeholders. The position also requires strong organizational skills with the ability to manage multiple projects and priorities simultaneously; effective written and verbal communication skills, including experience facilitating meetings and preparing professional documentation; and the ability to work independently and collaboratively within a team environment. QUALIFICATIONS: Preferred Qualifications
Knowledge, Skills, and Abilities Systems Thinking: Understanding of enterprise system ecosystems and the ability to evaluate how changes in one platform affect data flows, user workflows, and reporting across the institution. Analytical Problem-Solving: Ability to assess complex operational challenges, identify root causes, and develop practical, technology-grounded solutions in coordination with EAS leadership. Stakeholder Translation: Capacity to bridge technical and functional perspectives, articulating system capabilities in terms that resonate with non-technical stakeholders and translating departmental needs into precise system requirements. Data Integrity: Commitment to accuracy and consistency in data management, with methodical attention to validation, documentation, and the maintenance of institutional data standards. Process Orientation: Disciplined approach to documenting workflows, capturing requirements, and maintaining system records, ensuring institutional knowledge is preserved and accessible. Collaborative Service: Strong interpersonal and communication skills with the ability to build effective working relationships across institutional divisions and CIT departments, advancing shared outcomes without relying on positional authority. Technical Proficiency: Working knowledge of enterprise platform administration, SQL query development, and source system reporting tools, with the ability to write and maintain queries against enterprise databases, engage effectively with vendor support teams and technical resources, and provide supplemental analytical support to adjacent CIT departments when needed.
The University does not discriminate on the basis of race, color, national and ethnic origin, sex, retaliation, marital status, religion or disability, or any other applicable local, state or federal regulation. Inquiries regarding provisions for persons with disabilities, equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at 386-481-2049. The university reserves the right to modify job descriptions at any time in its' attempts to improve the operations of the university |
| Location | Daytona Beach, Florida |
| Website | https://www.cookman.edu/hr/job-opportunities.html |
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