Business Systems Analyst - Level III

Business Systems Analyst - Level III - Location is remote

Proficient in the following qualifications:

• Knowledge of Warehouse Management and Inventory Management Systems
• Familiarity with Agile/Scrum processes and management tools (preferably VersionOne) and IT Service Management Systems (preferably ServiceNow)
• Strong facilitation skills to effectively lead discussion across multiple groups
• Effective liaison between business and technical teams

Strong SQL skills for validating data, building test scenarios, and supporting defect analysis.

• Familiarity with Apache Kafka-understanding of message flows, schemas, and how data moves between systems.
• Experience validating API behavior, request/response structures, and integration rules.
• Ability to decompose complex processes into clear business logic, workflows, and testable requirements.
• Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers.
• Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions.

Delivery & Process Skills

• Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies.
• Hands-on experience with project/work management tools, preferably VersionOne.
• Understanding of IT Service Management (ITSM)-incident, problem, change management (ServiceNow preferred).
• Ability to manage UAT and CAT testing sessions, including scenario development, user coordination, and tracking defects.
• Experience creating process documentation, user guides, SOPs, and support workflows.

Cross-Team Facilitation

• Strong facilitation skills to lead discussions across multiple groups-business, developers, QA, vendors, and architects.
• Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication.
• Skilled in running working sessions, gathering requirements, conducting impact assessments, and helping teams reach alignment.
• Comfortable escalating blockers and driving issues to closure across vendors and internal US Government Client teams.

Soft Skills

• Clear and concise communication, including the ability to break down complex topics for non-technical audiences.
• Highly organized, with the ability to manage multiple workstreams, priorities, and timelines.
• Detail-oriented, especially in documenting requirements, analyzing defects, and validating system behavior.
• Proactive problem-solver, able to trace issues across interacting systems and propose logical paths to resolution.
• Collaborative and team-oriented, comfortable working with large enterprise teams and cross-functional stakeholders.

Additional Required Skills/Experience:

• Minimum of 10-12 years' experience, in technology or software development preferred.

o A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.

o Typically performs all functional duties independently.

o Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.

Additional Provisions:

• Must be able to obtain a Position of Public Trust Clearance
• Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
• Once candidate's resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
• If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
• All candidates must be a US Citizen, or have permanent residence status (Green Card) or H1B
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
• All overtime must be pre-approved in writing by the client manager or his/her designated representative.
• Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time.
• The enforced dress code is business casual, i.e. collared shirt with slacks for men, no skirts above the knee for women.