Business Systems Analyst Sr

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Job Summary

The Pharmacy Services Department is seeking an experienced, adaptable professional to join the Pharmacy Supply Chain Contracting team as a dedicated Cell and Gene Therapy (CAGT) Pharmacy Analyst. Reporting to the Pharmacy Supply Chain Contracting Manager, this position serves as a business systems analyst supporting therapy onboarding, contracting coordination, financial analytics, supply chain processes, and technology-enabled workflow improvements across the Michigan Medicine CAGT program.

Cell and gene therapy is a rapidly growing area at Michigan Medicine, with an expanding portfolio of therapies and indications across multiple clinical specialties. This position will help build and strengthen the business processes, systems, and cross-functional coordination needed to support timely patient access and sustainable program growth.

Primary responsibilities include coordinating new-therapy onboarding activities; supporting vendor engagement and contracting processes; developing financial and operational analyses; and improving patient-specific therapy approval and procurement workflows. The successful candidate will be comfortable navigating ambiguity, adapting to changing priorities, and translating emerging business needs into practical, sustainable solutions. Responsibilities and priorities will evolve as new therapies are introduced, clinical services expand, and program needs develop.

For more information about the Department of Pharmacy Services, see our Pharmacy Services annual report.

Responsibilities*

Therapy Onboarding and Program Coordination

• Maintain centralized tracking of emerging therapies, onboarding milestones, dependencies, outstanding requirements, and implementation readiness.
• Develop and maintain onboarding checklist, timelines, documentation, and status reporting to support accountability and timely resolution of barriers.
• Facilitate coordination among Pharmacy Supply Chain, clinical programs, Finance, HITS, Procurement, Legal, and external vendors throughout therapy evaluation and implementation.
• Coordinate submission and tracking of vendor documentation, contracting requirements, and Information Assurance reviews with the responsible teams.
• Identify onboarding risks and bottlenecks, recommend improvements, and escalate unresolved issues to appropriate stakeholders and leadership.

Vendor, Contracting, and Supply Chain Support

• Serve as a business point of contact for CAGT manufacturers and other external partners, supporting timely communication, issue resolution, and implementation coordination.
• Support vendor negotiations and contract evaluations through financial analysis, operational assessment, and coordination with Pharmacy Supply Chain Contracting, Procurement, and Legal.
• Track contracting milestones, implementation requirements, and operational obligations associated with CAGT vendor and system-level agreements.
• Analyze therapy acquisition costs, pricing structures, purchasing requirements, and supply chain workflows to identify financial risks and operational improvement opportunities.
• Coordinate patient-specific procurement requirements and purchasing milestones with Pharmacy Supply Chain Operations, clinical teams, and Finance.
• Investigate pricing discrepancies, credits, and reconciliation concerns in collaboration with purchasing, contracting, and finance stakeholders.

Business Systems and Process Improvement

• Analyze CAGT business workflows, operational processes, and system functionality to identify opportunities for automation, standardization, and improved efficiency.
• Gather and document business requirements for tools and workflows that improve visibility into patient-specific therapy approvals, financial clearance, procurement readiness, and other operational milestones.
• Lead or support projects involving workflow redesign, centralized tracking, reporting enhancements, technology implementation, and process optimization.
• Develop and maintain workflow documentation, standard operating procedures, and user guidance to support consistent and sustainable processes.
• Adapt analyses, workflows, and project priorities as new therapies, indications, vendor requirements, and program needs emerge. Identify new analytical and operational support needs and help define sustainable approaches as the CAGT program grows.

Supervision Received

This position will report to the Pharmacy Supply Chain Contracting Manager.

Supervision Exercised

None

Required Qualifications*

• Advanced knowledge of Microsoft business tools, including Excel, Word, and PowerPoint.

• Excellent analytical, written, and oral communication skills, including the ability to communicate complex information clearly and concisely.

• Ability to work effectively in a diverse, multidisciplinary team and interact with stakeholders at all levels of the organization.

• Ability to work independently and collaboratively while managing multiple projects, deadlines, and competing priorities.

• Demonstrated ability to adapt to changing priorities, work effectively amid ambiguity, and develop or refine processes in a growing and evolving operational environment.

• Strong organization, time management, and attention-to-detail skills.

• Project management skills, including the ability to coordinate cross-functional activities, track dependencies, and follow issues through resolution.

• Confidence in facilitating meetings, building consensus, and resolving conflicts.

• Demonstrated ability to work effectively during institutional change and support adoption of new workflows or systems.

Senior Requirements:

• Bachelor's degree in related field and 3-5 years of related experience, or an equivalent combination of education and experience.

Intermediate Requirements:

• Bachelor's degree in related field and 2-4 years of related experience, or an equivalent combination of education and experience.

Required Qualifications*

• Advanced degree in Analytics, Public Health, Health Administration, Business, Engineering, Pharmacy, or Data Science.

• Experience supporting cell and gene therapy programs, specialty pharmacy operations, complex therapy onboarding, or other emerging healthcare services.

• Experience working with business intelligence, reporting, analytics, or workflow automation tools.

• Knowledge of healthcare operational systems, pharmacy information systems, or data warehouse environments.

• Experience supporting manufacturer relationships, pharmaceutical contracting, vendor onboarding, or specialized pharmacy supply chain processes.

• Experience and credibility interacting with all levels of leadership.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.