Business Systems Analyst-Tech

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Act as the liaison between the business and IT organizations in order to provide technical solutions that meet user needs and improve business performance by assisting with the technical analysis of business requirements, problem solving and troubleshooting as part of a larger project team. Accountable for ensuring that clear, concise requirements have been captured. Participate in testing, issue resolution, support the implementation check-out process and facilitate the development of all procedural documentation and manuals.

Key Responsibilities

• Gather, analyze, document and manage business and user requirements (both functional and non-functional) for technology solutions that address business needs.  Assist in identifying potential solutions for the business and provide input to issues or risks.  Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in system requirements.  
• Complete all project work objects and deliverables using Ameriprise Quality Measurement Systems (AQMS) standards and a deliverables-based approach.  Translate business and user requirements in to system requirements for the technology organization and manage changes to the source documents.  Assist with the development of the testing strategy - plan thorough requirement testing.  Ensure appropriate bi-directional tracing of project modifications back to business and user requirements. Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, operational support documentation and archival of all related project documentation.  Assist with the production check-out process, including review of reports, data files and Online screens to ensure technical solutions perform according to the specifications and meet defined business requirements.
• Develop expertise in all systems, processes and data relating to the assigned business or project.  Develop expertise within the analyst practice - including all business analysis tools, processes and best practices.  Leverage domain and analyst practice expertise to provide the most effective solutions to the business partners in the most efficient means possible - including selecting the appropriate analysis techniques and tools (process modeling, use cases, etc.) for each project.
• Establish and maintain effective working relationships with technology teams and business partners at management and end user levels.  Educate business partners on systems capabilities and the feasibility of developing specific solutions.  Work effectively in a team environment to ensure that solution delivery is on time, within cost estimates and meets business needs. 
• Support business partners with both home grown and third-party vendor system issue resolution, incident management, enhancements and release management. #LI_DNI

Required Qualifications

• Bachelors degree in Computer Science or similar field; or equivalent work experience. 
• 3-5 years of relevant experience required. 
• 3+ years of demonstrated experience in business and functional requirements elicitation, translation and documentation.
• Strong analytic skills including ability to identify patterns, potential issues and then translate those into functional and test requirements.
• Solid understanding of business functional areas and business management issues as well as the IT organizations systems and capabilities.
• Knowledge of and ability to effectively use the appropriate modeling methodologies and tool-sets, requirements management methodologies and tool-sets, requirements visualization methods and tool-sets, and artifact versioning tools.
• Exceptional written and verbal communication skills.

Preferred Qualifications

• Incident resolution or ticketing experience.
• Experience with business process modeling.
• Experience with writing use cases and test cases.
• Experience working with the following tools: MS Office, Clarity, MS Visio, and HP Quality Center.
• Experience working within a defined development life cycle methodology (e.g. CMMI, Ameriprise Quality Management System (AQMS)) environment.
• Experience supporting applications within the Financial Services industry (e.g. broker-dealer, asset management, insurance, etc.).

Base Pay Salary

The estimated base salary for this role is $71,300 - $98,000 a year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full timeExemptTechnologyTECH Technology

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.