Business Systems Analyst

· Other duties as assigned.

Decision Rights:

· Department leads decide what gets adopted: adopt, defer, or accept.

· This role recommends the solution and decides how the systems deliver it. Where a lead chooses a different solution, this role records the tradeoff and delivers the lead’s choice, and the lead owns the result. If that choice touches financial controls, inventory planning, system access, or data and integrations shared with other departments, the Director of Information Technology signs off first.

· Changes that touch another department’s steps require that department lead’s sign-off.

· Where a design must meet a regulatory or industry standard, the person accountable for that standard signs off that it’s met.

· Anything that adds spend or a new tool requires approval from the Director of Information Technology.

· The Director of Information Technology breaks ties with the Senior Manager, Corporate Business Systems, on shared processes and sets priority when IFS and Dynamics 365 work compete.

What Success Looks Like:

*First 90 days*

· A specification template and change control in use for IFS and Dynamics 365.

· Complete the Dynamics 365 implementation with the partner.

· CRM adoption metrics agreed with the system owners, with a starting baseline.

· One focus process mapped in each assigned department, with its friction measured before the upgrade changes it.

· An SME confirmed in each assigned department, with escalations coming to this role.

*First year*

· An adoption score and opportunity register live for each assigned department, reviewed quarterly with each lead.

· Training needs identified with the partner and a training plan in place before go-live.

· IFS Cloud design for finance, procurement, and order management signed off and tested on the project schedule.

· Dynamics 365 stable, with every customization backed by a written case.

· At least one measured friction improvement in each assigned department.

*Ongoing measures*

· On-time delivery against the dates committed when requests are accepted.

· The friction measure on each department’s focus process.

· Adoption misses traced to design fixed by the next quarterly review.

*Not Part of This Role:*

· Individual sales pipeline coaching, which stays with sales leadership.

· Operations processes (production, inventory, warehouse, receiving, and shipping), owned by the Senior Manager, Corporate Business Systems, except as backup.

· Enterprise reporting and semantic models, owned by the Data & Analytics Lead. This role defines the reporting requirements.

· Custom code, which implementation partners build against this role’s specifications.

*Requirements/Qualifications:*

· Bachelor’s degree or a minimum of four years of equivalent relevant experience required.

· Four or more years of experience in business systems analysis, ERP or CRM functional roles, or similar work preferred.

· Experience with ERP processes in a product-based business, such as manufacturing, distribution, or supply chain, required.

· Experience mapping business processes, gathering requirements, and writing clear specifications required.

· Experience training business users required.

· Ability to work on-site at the Tulsa, Oklahoma headquarters and travel occasionally to company facilities, up to approximately 10%, required.

· Functional ERP experience in at least two of the following areas preferred: finance and accounting, procurement, and order management.

· CRM administration experience preferred. Microsoft Dynamics 365 is preferred; Salesforce or HubSpot experience will be considered.

· Experience supporting at least one ERP or CRM implementation or major upgrade through testing and go-live preferred.

· Experience with process mapping methods such as swimlane diagrams or BPMN and specifications with testable acceptance criteria preferred.

· Working knowledge of ETL, integration mapping, basic SQL, Lean or continuous improvement methods, and role-based access concepts preferred.

· Experience with IFS Applications or IFS Cloud, Microsoft Power Platform, Dataverse, Power Automate, Microsoft Copilot, Claude, or other agentic AI workflows preferred.

· Chemical manufacturing or distribution experience preferred.

· Strong communication, facilitation, problem-solving, and training skills, with the ability to work effectively across departments and with external implementation partners.

· Ability to manage competing priorities, work from a plan, document decisions and tradeoffs, and raise risks early.

*Physical Requirements:*

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to sit, use a computer and other office equipment, communicate verbally and in writing, and move throughout an office environment. The employee is occasionally required to stand, walk, and visit warehouse or production areas during company-facility visits.

*Work Environment:*

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* This position is primarily office-based at the Tulsa, Oklahoma headquarters.

* Occasional visits to warehouse and production facilities are required.

* While in operational areas, the employee must follow site safety procedures and wear required Personal Protective Equipment.

*Who Thrives Here:*

· You’d rather fix the process than add a tool, and you can demonstrate the numbers that indicate the fix worked.

· You ask questions, listen well and aren’t afraid to admit mistakes.

· You’ll challenge a department lead with a better way, and when they choose differently, you record the tradeoff and commit.

· You complete your work from a plan and bring up risks early.

· You leave the people you train more capable, not just informed.

· You learn a new system fast and move with urgency.

Pay: $90,000.00 - $120,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance