Business Systems Analyst / UAT, Training & Implementation Support

COMPANY OVERVIEW

Join our award-winning team at Information Management Resources, Inc. (IMRI), a small business leader in the technology industry known for our commitment to innovation, excellence, and authenticity. Founded in 1992, IMRI has been at the forefront of delivering advanced cybersecurity and IT solutions, safeguarding organizations against evolving threats. We have built a reputation for our expertise in Cybersecurity, Digital Transformation, Strategic Business Consulting, and Staff Augmentation. Guided by our core values of innovation, excellence, and a solution-driven mindset, we have served a diverse portfolio of customers that includes federal agencies, state and local governments, and Fortune 1000 companies.

At IMRI, we recognize the integral part our employees play in our ongoing success. To support this, we offer a comprehensive benefits package, tailored to meet the individual needs of our employees. We are committed to promoting their overall well-being and equipping them with the necessary tools to flourish in their careers. We welcome you to be a part of our ongoing mission as we continue to navigate the digital landscape, committed to empowering organizations with our innovative solutions.

IMRI is seeking an experienced Business Systems Analyst / Workflow Implementation Consultant to support the implementation and adoption of an automated document routing solution for IMRI's client. The work will be done in 3 phases starting November 2nd ending April 2027. The project overall will be about 180 hours, and the work will be remoteon a part-time basis.

This is not a developer position.

The ideal candidate will serve as a bridge between the customers' businessusers, executive office staff, and the technical implementation team. The individual should be comfortable working directly with non-technical users, explaining new tools and processes clearly, coordinating testing, documenting feedback, supporting adoption, and calmly triaging issues during implementation and production support.

Key Responsibilities

• Work directly with GM Office and system executive office personnel to understand document-routing processes, business requirements, and user needs.
• Experience as a business user or functional user of Microsoft Power Platform.
• Experience using Microsoft Teams in a business or project environment.
• Experience using Adobe Acrobat Sign or similar electronic-signature technology.
• Familiarity with SharePoint Online and document-management processes.
• Experience working with automated approval or document-routing workflows.
• Serve as a liaison between customers'stakeholders and the technical implementation team.
• Help business users understand and successfully adopt the new workflow platform.
• Explain system functionality and new processes clearly to non-technical and executive-level users.
• Coordinate and support User Acceptance Testing (UAT) and other testing activities.
• Develop, maintain, and organize test scenarios, test scripts, results, defects, and user feedback.
• Document business requirements, workflow requirements, process changes, and implementation issues.
• Track feedback from stakeholders and ensure issues are communicated to the appropriate technical resources.
• Triage incidents and user-reported issues in a calm, organized manner and help determine appropriate escalation paths.
• Support workflows involving:
  • Document acceptance and approval
  • Separate accept and signature steps
  • Required reasons for declines
  • Document rerouting
  • Backup or alternate signers
  • Batch approval queues
  • Version management
  • Audit trails
  • Electronic signatures
• Assist users with workflow-related questions involving document status, routing, approvals, and signatures.
• Support validation of searchable and accessible PDFs.
• Assist with validation of dashboards and reporting related to document status and cycle times.
• Help prepare user documentation, quick-reference guides, training materials, and process documentation.
• Participate in training, demonstrations, rollout activities, and post-implementation support.
• Support the final-release transition in which designated staff will be able to use a drag-and-drop designer to build and maintain their own workflows.

Required Qualifications

• 4-5 years of experience working as a Business Systems Analyst, Business Analyst, Implementation Consultant, Application Support Analyst, or similar role.
• Experience as a business user or functional user of Microsoft Power Platform.
• Experience using Microsoft Teams in a business or project environment.
• Experience using Adobe Acrobat Sign or similar electronic-signature technology.
• Familiarity with SharePoint Online and document-management processes.
• Experience working with automated approval or document-routing workflows.
• Experience working directly with business stakeholders and translating business needs into clearly documented requirements.
• Strong interpersonal skills and the ability to work professionally with executive office personnel and non-technical users.
• Experience coordinating or participating in:
  • User Acceptance Testing (UAT)
  • Test script preparation
  • Defect tracking
  • User feedback management
  • Issue and incident triage
• Strong organizational and documentation skills.
• Ability to manage multiple issues, questions, and stakeholder requests in an organized manner.
• Strong verbal and written communication skills.
• Ability to explain technical concepts and system functionality in clear business terms.
• Experience supporting implementation, rollout, or adoption of enterprise business applications.
• Ability to remain composed and methodical when troubleshooting or coordinating resolution of user issues.
• Familiarity with role-based access, document versioning, audit trails, and electronic approval processes.
• Experience supporting public-sector, utility, or other highly structured enterprise environments.
• Experience developing training materials, job aids, test documentation, or standard operating procedures.

IMRI offers top-tier benefits that include: medical coverage through nationally recognized carriers, ancillary coverages, paid vacation and sick leave in compliance with all state and local laws, 401(k) with company match, company paid life insurance and LTD, and several additional voluntary coverages.

Pay will be commensurate with the experience, skills, and qualifications that the candidate brings to the position.

Equal Employment Opportunity Statement

IMRI is an Equal Employment Opportunity employer. IMRI prohibits unlawful discrimination and harassment and provides equal employment opportunity to all applicants and employees consistent with applicable federal, state, and local laws. Employment decisions are based on qualifications, merit, business needs, and other lawful job-related factors, without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

As a federal contractor, IMRI complies with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended (VEVRAA), and takes affirmative action to employ and advance in employment qualified individuals with disabilities and protected veterans as required by applicable law.