BUSINESS SYSTEMS & DATA ANALYST

BUSINESS SYSTEMS & DATA ANALYST

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The Business Systems & Data Analyst supports the administration, improvement, and strategic planning of the Town's enterprise applications, including Cityworks. Working under the direction of the applications manager, this position collaborates with departments, IT staff, and industry vendors and partners to evaluate applications for the enterprise. Candidate manages enhancements, captures business needs for new solutions, recommends new technology solutions, and supports application modernizations and integrations.

The position provides technical expertise in applications implementation, support and administration, SQL, data analysis, reporting, and application integrations while coordinating vendor services, maintaining organizational standards, and supporting the effective use of enterprise systems.

Duties and Responsibilities:

1. Serve as the primary enterprise applications technical lead and liaison with vendors and industry vendors and partners, coordinates scopes of work, tracks service requests, and executes all operational deliverables related to enterprise applications.

2. Implements, administers and supports hosted enterprise applications, including user access, system configurations, troubleshooting, and workflow improvements.

3. Collaborates with the Applications Manager to evaluate technology needs, recommend solutions, and develop application roadmaps and integration strategies.

4. Lead ongoing collaboration with departmental subject matter experts to evaluate and improve Cityworks workflows, reporting, and application functionality.

5. Develops and maintains SQL queries, data extracts, reports, and dashboards using tools such as Cityworks Active Reports, Microsoft Power BI, and ArcGIS Dashboards.

6. Work with departments to analyze business processes, gather requirements, and coordinate application changes and enhancements with professional services engagements as needed.

7. Supports application integrations, including APIs, web services, and data exchanges, in coordination with vendors and technical staff.

8. Collaborates system testing and user acceptance testing to ensure application changes meet business requirements and organizational standards.

9. Coordinates system testing and user acceptance testing to ensure application changes meet business requirements and organizational standards.

10. Manages all of the change approval and change management processes related to the evolution of enterprise application changes, updates, or fixes.

11. Develops system documentation, standard operating procedures, and user guides; provide training to support application adoption and changes that follow.

12. Assists the department with budget management.

Requirements:

• Bachelor's degree in information systems, information technology, computer science, data analytics, business administration, or a related field, preferred.
• Minimum of three years of progressively responsible experience in systems analysis, enterprise application administration, or data analysis preferred.
• Minimum of three years of hands-on experience developing SQL queries for data extraction, analysis, or reporting is required.
• Availability for occasional on-call support and work outside regular business hours during system emergencies, migrations, or other critical system activities.
• Valid driver's license with acceptable record

Duties involve the ability to exert medium, physical effort, and involves some lifting, carrying, pushing and pulling up to approximately 40 pounds. May also involve extended periods of time at a keyboard or workstation, and operating a computer and office equipment. Duties may also require adequate visual perception, as well as adequate oral communications abilities. Duties may also require some driving, such as to and from meetings.

Duties are regularly performed without exposure to adverse, environmental conditions such as dirt, dust, pollen, odors, animal pests, wetness, humidity, rain, fumes, temperature and noise extremes, loud machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease and pathogenic substances.

Location : INFORMATION TECHNOLOGY

Posting Start : 11/09/2026

HOURLY RATE RANGE: $43.26-$48.07

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