The Opportunity
MEMA is looking for a Business Systems Support Specialist to join and grow with our team. In this role, you'll provide Tier 1 support for MEMA's CRM and business applications, websites, and workplace technology. You'll also contribute to system administration, data management, testing, and ongoing improvements that help keep our systems running effectively.
We're looking for someone with hands-on CRM experience who is naturally curious, takes initiative, and is committed to continuous learning. Working closely with our Director of Business Systems and team members across the organization, you'll help troubleshoot issues, improve how we use our applications, and contribute to the adoption of new technologies, including artificial intelligence (AI) and automation tools.
What You'll Do
- Provide Tier 1 CRM and business application support for platforms such as Salesforce/Fonteva, Salesforce Marketing Cloud, Drupal, including troubleshooting system issues and assisting with day-to-day application operations.
- Maintain data accuracy and integrity by assisting with system administration, reporting, data imports and exports, validation, and duplicate management using tools such as Validity DemandTools, Salesforce Data Loader, and Microsoft Excel.
- Contribute to system testing and quality assurance by performing regression testing, user acceptance testing, and system validation following application updates, configuration changes, and enhancements.
- Make our business applications easier to use by maintaining system documentation, developing user guides, and providing training and guidance on system functionality and established processes.
- Promote the adoption of AI and automation tools across MEMA by helping team members understand available capabilities and identify practical applications in their day-to-day work.
- Support the development and maintenance of ongoing AI training programs and resources to build team members’ knowledge and ability to leverage AI for business process improvement and automation.
What You'll Bring
- 1–3 years of relevant experience in business systems support, information technology, or related business operations. Relevant internships or comparable hands-on experience may be considered.
- Hands-on experience with CRM platforms, including Salesforce or similar systems. Experience with association management platforms, particularly Fonteva, is a plus.
- An associate degree in information technology, information systems, business, data analytics, or a related field, or an equivalent combination of education and experience.
- Experience supporting business applications, troubleshooting system issues, and providing Tier 1 application support.
- Experience with data management, reporting, data imports/exports, or Microsoft Excel-based data analysis.
- Experience utilizing AI tools and an interest in helping team members effectively leverage these technologies.
- Strong technical aptitude, problem-solving, communication, and organizational skills, with a customer-service-oriented approach and the ability to collaborate effectively across departments.
What We Offer
- A highly collaborative, hybrid work environment with opportunities to connect and work alongside colleagues in our Southfield, Michigan office.
- Opportunities for professional growth and hands-on experience with a variety of business technologies.
- A comprehensive benefits package, including medical, dental, and vision coverage, retirement contributions, paid time off, and professional development opportunities.
- A team-oriented culture where your contributions help support MEMA's mission and the people who make it possible.
Work Location + Travel
This position is based in MEMA's Southfield, MI office and follows a hybrid work schedule. Approximately 15% travel may be required.