Busser

JOB SUMMARY

The Busser position at the Army and Navy Club supports the Food & Beverage team in delivering the highest quality of service to our Members and Guests in both the Dining Room and the Lounge, as assigned. This individual is responsible for maintaining clean, organized, and fully stocked dining areas, promptly and accurately running food from the kitchen to Members and Guests, and assisting servers and bartenders with table maintenance so that service flows smoothly and efficiently. Our support staff must be Member-focused, attentive, and quick on their feet, embodying the Club's shared spirit of "Serve Those Who Serve" in every interaction.

ESSENTIAL FUNCTIONS & DUTIES

        Represent the Army and Navy Club as a professional "goodwill ambassador" at all times, embodying the Club's shared spirit of "Serve Those Who Serve"

        Set up and break down assigned side stations, side work, and bus stations in both the Dining Room and the Lounge as scheduled

        Greet Members and Guests warmly when passing through the dining room or Lounge, and assist with seating as needed

        Clear and reset tables promptly and discreetly between courses and after Members and Guests depart

        Replenish water, bread, condiments, and other table items throughout service

        Always maintain a full awareness of the floor, communicating with servers, bartenders, and kitchen staff to anticipate needs

        Polish silverware, fold napkins, and prepare service supplies for both the Dining Room and the Lounge

        Maintain cleanliness and organization of tables, chairs, service stations, and floors throughout the shift

        Assist bartenders and Lounge servers with glassware, ice, garnish, and bar-back duties when working the Lounge

        Attend all training sessions related to food, beverage, and service standards

        Report Member or Guest complaints or concerns to a supervisor immediately

        Perform closing and clean-up duties as assigned by management, including resetting rooms for the next service period

        Attend and participate in pre-meal briefings as requested by the Dining Room Captain, Manager on Duty, or Food & Beverage Director

        Adhere to all inventory control procedures for supplies, linens, and equipment

        Maintain regular and reliable attendance for scheduled full-time shifts; position will require nights, weekends, and holidays. Notify supervisor of scheduling requests at least one week in advance

        Perform other duties as assigned; responsibilities may evolve based on operational needs

QUALIFICATIONS & REQUIREMENTS

Education & Experience

        Prior food service, busser, food runner, or back-of-house experience preferred, but not required; on-the-job training provided

        High school diploma or GED preferred; must be able to read, write, and speak English clearly enough to communicate with the team and follow tickets

        Basic familiarity with dining room and bar setup, or willingness to learn, required

Knowledge, Skills & Abilities

        Ability to work quickly and accurately in a fast-paced environment while maintaining composure

        Strong teamwork and communication skills; ability to work closely with servers, bartenders, and kitchen staff

        Detail-oriented with a commitment to maintaining high service and appearance standards

        Ability to carry multiple plates and trays safely and efficiently

        Ability to work flexible, part-time hours, including evenings, weekends, and holidays as needed

        Willingness to move between the Dining Room and the Lounge as staffing needs require

Certifications & Compliance

        CPR, First Aid, and AED certifications preferred, or willingness to obtain within 90 days of hire

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        Must be able to stand and walk for extended periods throughout an entire shift

        Regularly required to use hands to finger, handle, feel, and manipulate serving trays, dishware, and equipment with full range of motion

        Regularly required to reach with hands and arms with full range of motion

        Regularly required to walk briskly, talk, and hear

        Regularly required to climb, balance, stoop, kneel, crouch, and crawl

        Must be able to lift and carry up to 25 lbs regularly and up to 50 lbs occasionally, including loaded trays and bus tubs

        Must be able to move quickly through confined and crowded spaces without contacting fixed objects or other individuals

        Requires color vision, close vision, distance vision, peripheral vision, and depth perception

This job description outlines the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. The Army and Navy Club is an equal opportunity employer.