Buy Direct Sales Manager

Position Summary: The Buy Direct Sales Manager is responsible for leading and executing all aspects of the Buy Direct sales operation and achieving departmental and individual sales goals. This role combines hands-on customer engagement with team leadership, overseeing online sales activities, lead management, customer satisfaction, sales performance, and market development.

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Essential Job Functions and Duties:

• Oversee all aspects of the Buy Direct sales department

• Consumer sales and commercial sales

• Support overall company initiatives

• Identify market opportunities and leverage corporate support to drive business through local marketing.

• Partner with the Human Resources Department to hire and retain qualified candidates in support of department's staffing plans.

• Manage team performance as appropriate and effectively coach and mentor the team to drive effectiveness in each position.

• Maintain standards for customer treatment that define courteous, professional behavior and that foster complete customer satisfaction.

• Support a training culture through the participation in company training initiatives and continuous learning.

• Supervise and promote the sale of all company products and services from all company locations, by all personnel.

• Actively generate personal leads and sales volume in support of personal gross profit expectations.

• Manage incoming leads as generated by the Business Development Center to ensure attainment of show rate and solution rate goals.

• Accurately forecast unit sales and gross profit levels.

• Collaborate with Director of eCommerce & Direct Sales to review the department's progress and standing

• Promote employee engagement through the demonstration of leadership skills in support of our core values.

• Complete other duties as assigned.

Position Qualifications and Entrance Requirements:

• High school diploma or GED required.
• 2-3 Years' experience in sales management.
• Excellent customer service skills and experience is required.
• Solid verbal, written, and interpersonal communication skills are required.
• Experience working independently with minimal supervision is required.

Physical Demands/Work Environment:

• Must be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects weighing up to 50 pounds.
• Must be able to complete automotive shop-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.
• Ability to travel occasionally as business needs require