Buyer Analyst

The Supplier Enablement Analyst supports ABM''s Supplier Onboarding and Supplier Enablement functions by processing supplier requests, maintaining accurate

supplier information, and helping suppliers adopt approved procurement processes and tools.

The role performs day-to-day operational work across Coupa SIM, supplier enablement, supplier master data, catalogs, supplier communications, support

channels, and related integrations. It partners with Procurement, Purchasing Operations, AP, MDM, Technology, Finance, Risk, Legal, suppliers, and business

stakeholders to deliver timely, accurate, and compliant supplier lifecycle support.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Employee Benefits | Staff & Management

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

• Bachelor''s degree in Supply Chain, Procurement, Business Administration, Finance, Operations, Information Systems, or related field; equivalent relevant

experience may be considered.

• 2-4+ years of experience in procurement operations, supplier onboarding/enablement, customer or supplier support, master data, Source-to-Pay, Procure-to-

Pay, or related operations.

• Experience working in a high-volume operational environment with defined SLAs, competing priorities, and cross-functional stakeholders.
• Experience with Coupa or a comparable procurement platform; Coupa SIM, CSP, supplier master data, catalogs, and procurement integrations preferred.
• Strong attention to detail and commitment to accurate, compliant, and timely processing.
• Clear written and verbal communication skills with the ability to work effectively with suppliers, internal stakeholders, and technical partners.
• Strong organization, prioritization, follow-through, problem-solving, and customer-service skills.
• Proficiency with Microsoft Office, especially Excel; experience with ServiceNow, Power BI, or similar workflow and analytics tools preferred.
• Ability to learn procurement systems and processes quickly, manage multiple work items, document work clearly, and escalate issues appropriately.
• Process supplier onboarding, maintenance, reactivation, deactivation, and profile changes through Coupa SIM and related systems in accordance with ABM policies and

controls.

• Review supplier forms and supporting information for completeness, accuracy, required approvals, and alignment with supplier master data standards; route exceptions

for resolution.

• Support Supplier Enablement activities, including CSP adoption, supplier communications, training, office hours, town halls, and self-service resources.
• Coordinate with suppliers, Category Management, and Technology to support hosted catalog and PunchOut enablement, testing, issue resolution, and ongoing updates.
• Maintain supplier records and related documentation, perform data-quality checks, and help resolve duplicate, incomplete, or inconsistent supplier information.
• Manage assigned ServiceNow tickets and supplier mailbox inquiries, communicate status and next steps, and escalate complex issues in accordance with SLAs and

escalation paths.

• Partner with MDM and Technology to investigate Coupa, MDM, OCF, and related integration issues; document root causes, resolutions, and recurring trends.
• Monitor assigned work queues, cycle times, backlog, data quality, and SLA performance; maintain accurate status reporting and identify opportunities for process

improvement.

• Create and maintain process documentation, work instructions, training materials, and knowledge articles for supplier onboarding and enablement activities.
• Support testing, releases, automation, self-service, and continuous-improvement initiatives that improve supplier experience, operational efficiency, and compliance.
• Supports Supplier Relationship Management and Supplier Operations serving an enterprise supplier base exceeding 8,000 active vendors.
• Owns assigned supplier onboarding, enablement, support, data-maintenance, and catalog work queues through completion or appropriate escalation.
• Contributes to service-level performance, cycle times, backlog reduction, data quality, controls, supplier experience, and cross-functional outcomes.
• Process supplier onboarding, maintenance, reactivation, deactivation, and profile changes through Coupa SIM and related systems in accordance with ABM policies and

controls.

• Review supplier forms and supporting information for completeness, accuracy, required approvals, and alignment with supplier master data standards; route exceptions

for resolution.

• Support Supplier Enablement activities, including CSP adoption, supplier communications, training, office hours, town halls, and self-service resources.
• Coordinate with suppliers, Category Management, and Technology to support hosted catalog and PunchOut enablement, testing, issue resolution, and ongoing updates.
• Maintain supplier records and related documentation, perform data-quality checks, and help resolve duplicate, incomplete, or inconsistent supplier information.
• Manage assigned ServiceNow tickets and supplier mailbox inquiries, communicate status and next steps, and escalate complex issues in accordance with SLAs and

escalation paths.

• Partner with MDM and Technology to investigate Coupa, MDM, OCF, and related integration issues; document root causes, resolutions, and recurring trends.
• Monitor assigned work queues, cycle times, backlog, data quality, and SLA performance; maintain accurate status reporting and identify opportunities for process

improvement.

• Create and maintain process documentation, work instructions, training materials, and knowledge articles for supplier onboarding and enablement activities.
• Support testing, releases, automation, self-service, and continuous-improvement initiatives that improve supplier experience, operational efficiency, and compliance.
• Supports Supplier Relationship Management and Supplier Operations serving an enterprise supplier base exceeding 8,000 active vendors.
• Owns assigned supplier onboarding, enablement, support, data-maintenance, and catalog work queues through completion or appropriate escalation.
• Contributes to service-level performance, cycle times, backlog reduction, data quality, controls, supplier experience, and cross-functional outcomes.