Cadence Support Analyst

Position Summary

We are seeking an experienced Epic Cadence Analyst to provide ongoing application support and maintenance for a west coast healthcare organization. This role will primarily focus on processing assigned maintenance and optimization tickets, ensuring scheduling workflows, provider setups, visit types, and related Cadence configurations are maintained accurately and efficiently.

This is a flexible part-time contract position (20-30 hours per week). Work will be assigned through a ticketing system, and the analyst will be responsible for completing assigned requests independently.

As the engagement evolves, there may be opportunities to support more complex Cadence optimization initiatives and project-based work.

Responsibilities

Primary Responsibilities

• Complete assigned Epic Cadence maintenance tickets in a timely manner.
• Build and maintain scheduling templates.
• Configure and update session limits.
• Maintain scheduling modifiers and related configurations.
• Perform provider maintenance activities, including:
  • Department assignments
  • Visit type settings
  • Session limit updates
  • Scheduling configuration updates
• Troubleshoot and resolve routine Cadence configuration issues.
• Document changes and communicate ticket status to stakeholders.

Additional Responsibilities (Based on Capacity and Experience)

• Update and maintain scheduling decision trees.
• Investigate and troubleshoot technical and workflow issues.
• Configure and deploy new visit types.
• Participate in workflow optimization efforts.
• Support larger Cadence enhancement projects and implementation activities.
• Collaborate with operational and clinical stakeholders to improve scheduling processes.

Required Qualifications

• Epic Cadence certification (current or previously certified).
• 3+ years of Epic Cadence build and support experience.
• Experience supporting ambulatory scheduling workflows.
• Strong understanding of provider scheduling, templates, visit types, and department configuration.
• Experience working from ticket queues or service request systems.
• Ability to work independently with minimal supervision.
• Strong communication and documentation skills.

Preferred Qualifications

• Experience with Cadence optimization and workflow redesign.
• Experience creating and maintaining decision trees.
• Experience troubleshooting complex scheduling issues.
• Prior healthcare provider organization or health system experience.
• Experience supporting Epic-related projects, upgrades, or implementations.

Engagement Details

• Contract position.
• Approximately 20-30 hours per week.
• Remote work available.
• Start date: Immediate need.
• Potential for expanded responsibilities based on performance, interest, and organizational needs.

Ideal Candidate

The ideal candidate is an experienced Epic Cadence analyst who enjoys hands-on system build and support work, can effectively manage assigned tickets with limited oversight, and is interested in contributing to future optimization and project initiatives as opportunities arise.