SUMMARY: Responsible for taking and delivering food and beverage orders to the Guests in a friendly and courteous manner.
Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)
- Takes orders for food and beverages, sets tables and trays, and delivers food and beverages to the Guests.
- Maintains an effective working relationship and excellent guest service with all Team Members and Guests.
- Maintains contact with kitchen staff, management, hosts staff, and Guests to ensure that dining details are handled properly and quickly.
- Performs duties using sound and mature judgment.
- Abides by all state, federal, and local liquor regulations pertaining to serving alcoholic beverages.
- Requests identification from Guests when legal age appears to be under 30.
- Converses with Guests to ensure satisfaction with food and service; addresses complaints or concerns.
- Performs multiple tasks during high volume situations.
- Greets and seats Guests, cleans and resets the dining area on an as needed basis.
- Cleans and fills empty condiment containers.
- Assists and supports catering and special event functions.
- Performs all side work duties as assigned.
- Adheres to Black Oak Casino Resort and departmental appearance standards.
- Performs other duties as assigned.
Mandatory Requirements:
- Must be at least 18 years old.
- Must possess a high school diploma, G.E.D. or equivalent.
- One year experience as a Food Server with some experience in banquet service preferred.
- Must complete Food Handler or ServSafe and Responsible Alcohol Service certification or have proof of current certification.
- Must have ability to learn and operate point-of-sale system.
- Must possess a cooperative and friendly nature, with excellent guest service skills.
- Must be able to communicate proficiently in English.
- Must be able to work in a fast-paced atmosphere.
- Must be able to pass a mandatory drug test.
- Must be able to obtain a valid gaming license.
- Must provide evidence of employment eligibility in the U.S.
Physical Demands:
- Must be physically able to perform all job requirements.
- Must be able to lift 25 pounds and occasionally more with assistance.
Work Environment:
- Must be able to work in a non-smoke free environment.
- Must be able to work in a noisy environment.
- Must be able to work all shifts, weekends, holidays, and special events.