Cake Decorator

Who is New Leaf Community Markets?

New Leaf Community Markets opened its doors as a small cooperative in 1985 on the Westside of Santa Cruz. We learned early on, that the well-being of our guests, staff, and community starts with sustainable, locally-produced food. Farm-to-table all the way! We've partnered with open-minded producers who care as deeply about our people, the planet, and social justice as we do, from day one.

Our mission is to be a purveyor of good - from offering the best local and natural foods to taking care of our staff, community, and environment. We love what we do, and we know that it's our passionate staff who make it all possible. We're committed to taking care of our people by leading the way with progressive employment practices.

Every day, we work to create an atmosphere of openness, caring, trust, and fairness - a place where staff can thrive, and differences are celebrated. As a member of the New Leaf Community Markets team, you can count on an inclusive, friendly environment and a welcoming group of inspired individuals who love people, great food, and being a part of a community gathering place.

Ingredients You'll Bring to the Table:

You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work.

You embody the spirit of New Leaf Community Markets core values: Community, Integrity, Sustainability, Quality, and Respect; and you are driven by our mission to nourish and sustain our community by using business as a force for change.

What's on Your Plate:

Job Title: Cake Decorator

Department: Bakery

Reports To: Bakery Manager

FLSA Status: Nonexempt

Summary

The Cake Decorator is responsible for designing and decorating cakes, cupcakes, and other bakery products to meet the specific requests of customers, while also maintaining the company's quality standards. This role involves preparing and decorating baked goods, handling custom orders, and maintaining a clean and organized work area. The Cake Decorator is expected to provide excellent customer service and contribute to the overall success of the bakery department.

Essential Duties and Responsibilities

General Requirements:

• Engages with customers in a friendly and knowledgeable manner, providing assistance and guidance on bakery products. Takes special orders and ensures customer satisfaction with custom designs and decorations.
• Demonstrates time management skills and models a flexible work style, adapting to shifting priorities and department needs.
• Upholds company values and works cooperatively with team members to maintain a positive work environment.
• Provide and receive feedback constructively, contributing to a collaborative and respectful culture.
• Contributes to sustainability initiatives and conserves company resources in alignment with the company's mission, vision, and values.
• Adheres to work and safety policies, including local, state, and federal regulations, contributing to a safe and clean work environment.
• Follows company policies and department-specific guidelines, upholding company standards.

Position Responsibilities:

• Designs and decorates cakes, cupcakes, cookies, and other bakery items based on customer requests, using piping, airbrushing, and other decorating techniques.
• Collaborates with customers to create custom cake designs, ensuring accuracy, quality, and customer satisfaction.
• Prepares icings, fillings, and other decorating materials, ensuring freshness and proper consistency for decorating.
• Monitors bakery inventory, including cake bases, decorations, and other supplies, and communicates replenishment needs to management.
• Maintains an organized and sanitary work area, following all food safety regulations and cleanliness standards.
• Ensures that all finished products are properly labeled and attractively displayed in the bakery case, ensuring compliance with merchandising standards.
• Assists in bakery production when needed, including baking cakes, cupcakes, or other items for decorating.
• Works with bakery team members to achieve department goals, including meeting sales targets and margin objectives.
• Assists with special orders, ensuring timely and accurate fulfillment.
• Follows standard operating procedures for opening, closing, and maintaining bakery displays.
• Provides excellent customer service by offering product recommendations and answering questions about bakery items.
• Participates in department meetings and training to stay updated on new products, procedures, and company initiatives.
• Performs other tasks and duties as assigned by management.

This job description is not intended to be an all-inclusive list of duties, responsibilities, and requirements but constitutes a general definition of the positions scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Customer Service Skills

Engages the customer in a friendly manner, shares product information, and assists in locating products. Seeks opportunities to exceed customer expectations and enhance the customer experience.

Education and/or Experience

Previous experience in cake decorating or a related field is required. Basic knowledge of bakery equipment, decorating techniques, and tools is essential.

Language Skills

Basic ability to read and interpret documents required.

Mathematical Skills

Basic math and computation skills are required.

Reasoning Ability

Skills to read, understand, and follow through on verbal and written instructions. Skills to exercise good judgment at all times.

Knowledge of English (Preferred)

This is a customer service-driven position. Should have the ability to speak, read, and understand English.

Physical Demands

This position works at a Heavy level. Frequently required to stand, walk, and use hands and wrists to handle, grasp, and feel objects. Required to lift, carry, push, or pull items up to 50 pounds. May occasionally need to bend, stoop, kneel, or reach at/above/below shoulder level.

Work Environment

Work occurs in a grocery store environment which includes surfaces that may be wet and slippery, moderate noise levels, and temperature extremes in controlled environments in the cooler and freezer. There may be exposure to certain allergens and chemicals. By the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local laws, we will make reasonable accommodations to qualified applicants and employees with disabilities.

Why You'll Love Working at New Leaf Community Markets

• Amazing Benefits Package - Including comprehensive medical, dental, vision, and 401k at 28 hours a week.
• Great earning potential with the opportunity for growth within our family of brands
• Paid Parental Leave available
• Lifestyle Scheduling
• Public Transport Benefits
• Paid Community Service Hours
• 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations

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