Calibration Lab Manager OCS

OCS Technologies, an Accredited Labs company, is seeking a hands-on Calibration Lab Manager to lead the day-to-day operations of our Cleveland laboratory. This role combines team leadership, production management, and practical technical problem-solving in a multi-disciplined calibration environment.

The Lab Manager will coordinate technician assignments, manage workflow and turnaround times, support employee development, and drive improvements in laboratory performance. Working closely with the Branch Manager and Technical Manager, this individual will help deliver accurate, timely service while maintaining our quality and customer service standards. Dedicated personnel perform routine certificate reviews; the Lab Manager will provide technical or QC review support when needed.

Relocation assistance available for qualified candidates.

Location: Cleveland, Ohio

Why Join OCS Technologies?

You will lead an established calibration team serving customers across Northeast Ohio and Western Pennsylvania, with the opportunity to improve daily operations while staying connected to technical work . OCS combines the relationships of a regional calibration provider with the capabilities and resources of the Accredited Labs national network.

Key Responsibilities:

Laboratory Operations & Performance

• Direct daily laboratory activities, set work priorities, and assign jobs based on technician skills, available standards, equipment, and customer commitments.
• Monitor work in progress, aging orders, backlogs, turnaround times, and QC queues; address delays and coordinate effective handoffs.
• Track productivity and on-time completion, and work with the Branch Manager to balance capacity, staffing, and service demands.
• Identify workflow bottlenecks, reduce rework, and implement practical process improvements.
• Ensure calibration equipment and standards are available, and the laboratory remains safe, organized, and ready for production.

Technical & Quality Support

• Provide hands-on technical guidance to calibration technicians, including troubleshooting methods, measurement issues, and equipment challenges.
• Partner with the Technical Manager to support ISO/IEC 17025:2017 requirements, approved procedures, technician competencies, and corrective actions.
• Assist designated reviewers with calibration data and certificate QC checks as needed, particularly during high-volume periods or coverage gaps.
• Help resolve calibration discrepancies, out-of-tolerance conditions, documentation questions, and measurement uncertainty concerns

Team Leadership & Customer Service

• Lead, coach, and develop calibration technicians; set clear expectations, provide performance feedback, and encourage accountability and teamwork.
• Identify training and cross-training opportunities to strengthen technical skills and improve scheduling flexibility.
• Partner with the Branch Manager and Human Resources on hiring, onboarding, and employee development.
• Coordinate with customer service, sales, and branch leadership on work priorities, status updates, technical questions, and customer concerns.

Required Qualifications:

• At least five years of hands-on calibration experience, preferably across multiple measurement disciplines.
• Solid understanding of measurement principles, tolerances, accuracy, uncertainty, traceability, and calibration documentation.
• Working knowledge of ISO/IEC 17025:2017 and the ability to troubleshoot technical problems and interpret equipment specifications.
• Demonstrated leadership ability, including coaching employees, coordinating assignments, and managing competing priorities.

Preferred Qualifications:

• Three or more years of supervisory or laboratory management experience; experienced lead technicians with strong leadership potential are encouraged to apply.
• Prior leadership experience in an ISO/IEC 17025-accredited calibration laboratory.
• Experience assisting with technical reviews or QC checks of calibration certificates.
• Familiarity with IndySoft, ERP systems, technician training programs, or multi-location calibration operations.

About Us:

Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction.

We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, we maintain the personalized service customers depend on and deliver a consistent, compliant experience across every location.

Accredited Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Accredited Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Benefits:

We value our team and are proud to offer a comprehensive benefits package for all full-time employees, including:

• Health Insurance - Comprehensive medical coverage to support your well-being
• Dental Insurance - Preventive and restorative care to keep you smiling
• Vision Insurance - Coverage for eye exams, glasses, and contacts
• 401(k) with Company Match - Plan for your future with our retirement savings plan and generous employer match
• Company-Paid Life Insurance - Peace of mind with fully covered life insurance
• Paid Time Off (PTO) - Enjoy a healthy work-life balance with paid time off
• Paid Holidays - Celebrate and recharge with paid company holidays
• Company-Provided Equipment - All necessary tools and technology supplied to help you succeed in your role