About Us
Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.
About the Role
We are seeking a confident and customer-focused Call Center Agent to assist customers over the phone, introduce products and services, and help identify solutions that meet their needs. This role is suited to someone who enjoys communicating with people, answering questions, and building positive customer relationships while contributing to sales and service goals.
Responsibilities
- Handle incoming and outgoing customer calls professionally.
- Present products and services and explain their features and benefits.
- Respond to customer inquiries and provide accurate information.
- Identify customer needs and recommend suitable options.
- Address concerns and guide customers through available solutions.
- Follow up with interested customers and maintain positive relationships.
- Identify sales opportunities and contribute to individual and team targets.
- Participate in training and coaching to improve communication and performance.
Qualifications
- Strong verbal communication and active listening skills.
- Professional and confident phone manner.
- Excellent customer service and problem-solving abilities.
- Comfortable presenting products and services.
- Positive attitude and motivation to achieve goals.
- Previous call center or sales experience is an advantage but not required.
What We Offer
- Training in customer service, product knowledge, and sales techniques.
- Ongoing coaching and professional development.
- A supportive and goal-oriented team environment.
- Opportunities to develop communication and sales skills.
- Compensation based on the position and experience.