Call Center Agent- Manager

Thrive LGBTQ Reunited is looking for a customer service representative to join our team in our Remote office's are Nationwide . This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

About Thrive LGBTQ Reunited :

Thrive LGBTQ Reunited is a Social Service / Homeless organization dedicated to Helping the LGBT homeless Community with Housing .

Our employees enjoy a work culture that promotes LGBT Communcation.

Employees can also take advantage of Company Cards , Travels , Extra Vacation

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