Thrive LGBTQ Reunited is looking for a customer service representative to join our team in our Remote office's are Nationwide . This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
Bachelor’s degree or equivalent
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system
About Thrive LGBTQ Reunited :
Thrive LGBTQ Reunited is a Social Service / Homeless organization dedicated to Helping the LGBT homeless Community with Housing .
Our employees enjoy a work culture that promotes LGBT Communcation.
Employees can also take advantage of Company Cards , Travels , Extra Vacation